Thực Tập Sinh Customer Experience Full-time 2024

COMPANY INTRODUCTION
Talentnet is now
acknowledged as the leading HR consulting firm in the country, with nearly 20
years of experience in the local labor market. With the mission "Make a
difference in the lives of every employee", Talentnet is passionate about
contributing to a better working life for Vietnamese employees through
professional HR solutions designed to meet the diverse needs of Vietnamese and
international clients.
Customer Experience Intern
Kinh nghiệm: Không cần kinh nghiệm - Đừng lo! Chúng tôi sẽ đào tạo bạn từ đầu. Có kinh nghiệm là điểm cộng! - Mức lương: Từ 4 Triệu - Dưới 8 Triệu VNĐ / Tháng - Địa điểm: Hồ Chí Minh - Chuyên môn: Khác - Tính chất công việc: Thực tập
JOB DESCRIPTION
ROLE OBJECTIVES:
This position will be
responsible for doing activities related to insight analysis, run CX project,
and enhance customer experience initiatives across BU and channels. Works on
system and BU in-charge under close supervision to improve Customer experience.
ACCOUNTABILITIES:
Support to build Customer Journey by working
closely with 3th party & relevant stakeholder
Build, run report, and do analysis related to
customer satisfaction.
Work closely with stakeholder to run CX project
including timeline control, admin support...
Support to set up, preparation CX workshop, CX
communication.... to others team
Review, propose and enhance UX/UI CX communication
across channels
JURISDICTION:
Be equipped with
appropriate training, guidance related to job position in order to have
adequate knowledge and skill set to fulfill the assigned tasks
Be clearly
communicated of all key performance indicators (KPIs) and be correctly
assessed with the performance by the line manager
REQUIREMENTS
Final-year student from
University/College with major in HR, Business Administration, English,
Economics, Law and relevant.
Ability to do multi-tasks.
Attention to details and be careful
Ability to work proactively
Have interpersonal and communication
skills
Proficient in MS
Office, especially Excel skill
Interpret data & data analysis Skill
Willing to learn new knowledge, especially
customer service
BENEFITS
Internship allowance: 4.250.000 VND + 250.000 VND allowance.
Hands-on experience in CX Project.
Offers a valuable learning experience, exposure to CX functions, and the potential for future career growth.
HOW TO APPLY
Submit your application via the APPLY NOW button below.
Deadline: 23:59 31/3/2024
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
APPLY NOW