Tìm kiếm việc làm tại:

OBJECTIVE
Assist the DoFB in the overall supervision, planning, control and coordination of all F&B administrative and operational tasks
MAIN DUTIES
Administration
Participates in menu planning and pricing with DoFB and Executive Chef
Authorizes beverage store requisitions
Sign and follow up on all maintenance requests
Control the Void report, Check Recap, Breakfast consolidated report, revenue report
PnL explanations
Draft the monthly management meeting presentation for DFB
Submit the monthly training plan to Training Manager
Receive and control the quality of all material with a value superior to $50
Acknowledge and approve Micros request
Approve Micros card request
Vacation plan follow up and approval of the applications for leave
Correct daily menus
Initiate all needed purchase requests to be submitted to DFB for approval
Partially lead the morning briefing
Liaise with all departments in order to ensure good communication and smooth operations
Follow up on the implementation of the monthly promotions
Work closely with Marcom and Graphic Designer for all advertising and communication collaterals
Update the monthly promotion plan after each promotion meeting
Follow up on the monthly cutlery and linen inventory
Send out the weekly FB management schedule to RM office
Reply to the Medallia guests comments
Communicate any guest complain to Duty Manager
Handle daily administrative tasks
Authorized and monitor Void made in the outlet
Financial and Revenue Responsibilities
Communicate the financial target (budget) to the team
Is active and work hard to reach the budget
Minimize cost linked to F&B operations
Training and Human Resources Management
Develop trainings in accordance to the operational needs
Train the team according to the training plan
Sign and acknowledge all training check lists
Establishes effective employee relations and maintains the highest level of professionalism, ethic and attitude towards all hotel guests, clients, heads of department and employees
Ensure proper manning according to the hotel activities
Control the grooming of each FnB staff
Issue Disciplinary actions in accordance to the hotel policy when needed
Guest Service Responsibilities
Ensure full guest satisfaction at any time
Develop customers loyalty and recognition
Introduce and up sell any special events / promotions
Gather guest feedback and report to DFB
Operational Responsibilities
Ensure proper atmosphere of each outlet according to the time of the day (music, lighting, aromas, temperature...)
Check all buffet set up
Check restaurant set up
Ensure full implementation of the Sofitel brand standards
Ensure proper application in operations of all the trainings and instructions given by the management
Observe service, analyse areas of improvement and suggest solutions to DFB
Get involved in the preparations and operations of any major events
Control and ensure the cleanliness of the all bar counters and back offices
Ensure proper organization of each service stations
Ensure efficient sequence of service
Handle and follow up on any guests complains
Meetings to attend/ lead
Partially lead the daily FnB morning briefing
Partially lead the be monthly promotion meeting
Attend the weekly pre con meeting
Attend the HODs morning briefing in the absence of the DFB
Lead the monthly FB manager meeting
Attend be weekly Management Cocktail
Miscellaneous
All ambassadors are required to comply with every reasonable request from their hierarchical supervisor(s) within an amount of time that it takes to comply under normal circumstances.
All ambassadors may be assigned to other duties in the hotel as and when required by business levels.