Training Executive (mall operation) (hcm head office -396)

AEONMALL Vietnam Co., Ltd is a core enterprise of AEON group, specializing in shopping mall development and business operation. Based on the basic philosophy "The customer first", we are continuing our efforts to create malls that enhance the quality of life, stimulate local economic activity and contribute to community life and culture.
Website: aeonmall-vietnam.com/vi/tuyen-dung/
In the near future, we plan to open more new shopping malls in Vietnam. To serve this goal, we are in need of recruiting 01 Training Executive (Mall Operation Department).
- Work location: HCM Head Office - 15F LIM 3 Tower, 29A Nguyen Dinh Chieu, Da Kao Ward, D1, HCMC
- Working time: Monday - Friday, 8:30 AM - 5:30 PM
- Report to: Manager
Job summary: Be responsible for training activities and materials related to mall operation for current malls' new staff and new malls' staff in the future. Support new malls' pre-opening and setup tasks.
1. Setup and implement training courses for malls' new staff (related to AEON MALL's regulations, policies, customer service standards) and execute standard materials (develop and maintain training-related materials, analyze and evaluate the effectiveness of the training courses, maintain effective communication with malls' staff to establish and/or adjust training needs). (30%)
2. Take charge of standard Shopping Center (SC) operation guidelines materials, setup and implement training courses about daily operation work, customer orientation, customer's comment response, tenant management, how to handle and reply in accordance with the company's policies and procedures. (20%)
3. Follow the training strategies for SC, propose and implement improvement plans. Cooperate with Training & Recruitment team of HR Section and other existing malls for preparation and unification of all training documents, yearly master plan, etc. (15%)
4. Update, analyze and standardize the Standard Operation Procedure (SOP) for mall operation to support new staff clearly understand the regulations and quickly adapt to daily work, hence ensure their compliance with Malls' regulations and policies. (15%)
5. Support and involve in new malls' main periods (pre-opening and operation setup) to facilitate smooth organization and operation. This task includes supporting event organization, conducting training for tenants' staff, yearly budget planning and proposal. (10%)
6. Other tasks as assigned by supervisors. (10%)