Tuyển dụng Customer Care Manager tại Hồ Chí Minh - HANWHA LIFE VIETNAM

General manage ( Call- Care- Complaint): 50%
- Responsible for efficient and professional daily operation of Customer Care team, both in terms of staff performance and operational systems
- Monitor to ensure that all member of team are actively involved in the activities of Quality Service Management and Assessments
- Involve in company's Project
- To undertake ad-hoc as assigned by Head of Dept.
- Interface with other departments for best possible co-operation.
- Set yearly plan, budget for Team's activity
- Build short-term and long-term plans for Customer Care team to adapt Company target
- Ensure well-functioned administrative procedures in the Department, including correct and timely reporting - - Develop Staff performance through performance monitoring, problem resolution, system's advice and quality assurance measures
- Plan for staff resource, staff training, functioning procedure improvement
- Review, evaluate and improve service standards to a much higher level that exceeds customer's expectations
Complaint Handling: 30%
- Review to sure all complaint form Cus. are solved exactly, suitable & follow closely with Company process/ regulation
- Take main role in major complaint
- Control TAT of complaint in TAT
Customer Care program: 20%
- Analyze Customer trend & propose to higher level to enhance quality of Customer service
- Manage daily activities of Customer care program