Vị trí công việc này hiện tại đã hết hạn nộp hồ sơ, bạn có thể tham khảo thêm một số công việc tương tự tại đây:
Mô tả công việc
Role & Responsibilities:
To maintain the day-to-day IT operational support for office. While providing high level of customer satisfaction, EUS Analysts are responsible for resolving incidents and requests in timely fashion and escalate to the appropriate support groups. EUS Analysts must have good balance of basic technical skills as well as customer facing skills.
Key Result Areas:
• Conduct knowledge articles and guidelines, provide training session as necessary
• Analyze the incident tickets and determine the areas of improvement
• Maintain IT equipment inventory
• Responsible for daily IT operations and supports
• Escalate and report any emergency cases to different functional teams
• Install and configure computer hardware, software, systems, networks, printers, mobile phones and any other IT related devices
• Perform hardware and software upgrades as per request
• Align with line manager to handle complaints and make suggestion for improvement
• Handle projects with different functional teams to define requirements and implementation plan
• Communicate with users to determine the nature of problems and best approach for resolving the issues
• Monitor Service Desk tickets assigned to the queue and resolve in timely based on severity level
Yêu cầu
• Be a self-learner, a team player and able to work in different environment
• Excellent analytical and problems solving skills
• Knowledge in ServiceNow ticketing system and able to view / create / resolve tickets
• Occasionally required to work or join meeting during non-office hours
• Able to work independently and liaised with global teams
• Knowledge in Active Directory, VPN, Unity, Zoom, Adobe, Microsoft O365 including Outlook, Word, Excel, PowerPoint, SharePoint, Teams, OneDrive and etc...
• Have solid working experience as tier 1 and tier 2 end user support
• Windows 7/10 and Macintosh administration and troubleshooting skills
• Ability to troubleshoot / resolve IT issues remotely via Proxy Air, SCCM, Zoom, Teams and RDP
• A good team player with excellent communication and problems solving skills will be considered as End User Service VIP Support
Quyền lợi
Premium Heath care for you & your family.
Able to work in an active and professional working environment.
Competitive salary and bonus.
Thông tin khác
Thông tin cơ bản
Địa điểm: Hồ Chí Minh
Mức lương:Thương lượng
Hạn nộp hồ sơ: 16-10-2022
Chức vụ: Nhân Viên
Hình thức: Đang cập nhật
Kinh nghiệm: Đang cập nhật
Số lượng: Đang Cập Nhật
Trình độ: Đang cập nhật
Thông tin chung
- Ngày hết hạn: 16/10/2022
- Thu nhập: Thương lượng
