Tuyển dụng Sales Manager, Catering tại Hồ Chí Minh - SHERATON SAIGON HOTEL & TOWERS

** DUTIES & RESPONSIBILITIES:
Input all data accurately in the ISAC system for appropriate account management follow up and tracing.
Develop and maintain contact with the above mentioned.
Organize and report a weekly sales call plan and weekly entertainment plan to Account Director, Catering.
Communicate initiatives to Associates
Encourage Associates to notify any equipment or lighting failure immediately to expedite repairs/ replacement.
Be well versed and knowledgeable of Sheraton Fire and Evacuation procedures as well as health and safety requirements in the Workplace. Ensure Associates are aware of their duty of care as determined by the legislation and that they maintain complete familiarity
Participate actively in the regular sales meeting to keep staff and management informed and to foster two-way communication
Ensure attendance at training, ensure you pro-active team spirit with new staff, helping to orient them as they arrive to the department
Learn to read the marketing worksheets with an understanding of the budget the Hotel is working towards achieving in all market segments
Align working style, working practices and conduct with Sheraton Saigon Hotel & Towers' Vision, Corporate Values and policies. Comply with Sheraton's Code of Conduct at all times
Co-operate with other sections and departments in a friendly and effective manner
Sign guests to SPG Pro, SPB and all relevant reward/loyalty programs
Monitor account activity and make adjustments when necessary
Ensure that all equipment is functioning and serviced regularly
Ensure Associates use the Guest Satisfaction Index Surveys in a constructive manner
Monitor guests/ clients services and operational requirements in order to identify short falls in the operation
Support the development of a Sales action plan to target key accounts and have agreed with Account Director, Catering and DOSM.
Involve management in aspects of decision making for your accounts by participating actively in all meetings.
Act on potential client complaints and report to appropriate personnel
Ensure all Associates have a high level of product knowledge so they are able to explain service and facilities to client as required
Uphold the Company's Cares culture by demonstrating the Star Service Standards at all times to guests and fellow Associates
Participate in the preparation of the Strategic Business Plan as appropriate and provide valuable and current market intelligence to the Account Director, Catering and DOSM
Completely understand, implement and ensure adherence to Local Labor Laws and Sheraton policies
Develop an awareness of local service and facilities
Monitor all product and performance standards and ensure action is taken when standards are not being met
Ensure Associates know the benefits of Starwood Preferred Guest
Ensure guest comments are recorded in guest history record and acted on when appropriate
Demonstrate working knowledge of all tasks within your area of responsibility
Align working practices and conduct with Sheraton Saigon Hotel & Towers' Vision; consistently strive to meet and exceed the expectations of both internal and external guests
Utilize computer applications to perform the tasks required
Work towards monthly budgets and report progress
Develop and refine a comprehensive mailing list for the above mentioned.
Ensure files, correspondence and other relevant business documentation is maintained
Demonstrate effective selling techniques in promoting Company's products and services
Establish a regular core pattern for meeting with principals of target markets and conduct effective and thorough site inspections within the Hotel.
Assume responsibility for a designated account base.
Display creativity and initiative
Give feedback in your staff appraisals, conducted on a regular basis (6/12 monthly) and look at performance on an ongoing basis
Ensure Associates to fill out a maintenance request form and send directly to Maintenance Section for all repairs and servicing
Analyse reports and make recommendations
Ensure staff recognize that the disabled and special needs guests are provided for
Ensure a focus on all Hotel facilities including food and beverage, catering and additional products such as Sheraton Fitness, Spa.
Take part in all opportunities for quality team building.
Maintain regular contact with the Regional Sales Offices and where appropriate submit sales leads within the company network.
Demonstrate effective verbal and non-verbal communication skill
Seek opportunities to continually improve client service
Anticipate guest's needs through observation and offer prompt, efficient service either personally or through effective communication with other Associates
Set joint objectives and goals with Account Director, Catering and DOSM within appropriate time frames and measure performance against set objectives
Compile daily, weekly and monthly reports as required
Develop an awareness of, and appreciation for, the richness of the cultural diversity of your clients, associates and location
Undertake additional duties as requested by the Department Manager and Hotel Management.
Identify opportunities for value added services to increase sales profitability and anticipate client needs
Assist in developing and implementation direct mail campaigns
** Client Satisfaction
Address client queries strictly within 24 hours of initial contact and follow up within 24 hours of sending proposals
Deliver enthusiastic, positive, helpful and respectful client communication, ensuring precise and effective information transfer
Ensure recovery calls are dealt with in appropriate manner.
To summarise, it is not the intention of this Job Description to limit the scope or responsibilities of the above-mentioned, but to highlight the most important aspects of your position. It is essential that all associates are committed to their jobs and the success of the enterprise, and maintain a willingness to accept total flexibility of jobs and duties throughout the hotel.