[Urgent] Sales and Operator Executive (12-16M)

1.Sales tasks:
•Deal with client's request, designing and consulting travel products to meet client's satisfaction
•Take care of important, key partners; do customer care and post-service support
•Main Market segment: English speaking clients for all Western and Asia Markets
•Interacts with local travel agents and oversea travel agents.
•Provide service to customers by answering questions, providing information, making referrals and assuring appropriate follow-through and/or resolution
•Establishing the annual and monthly sales objectives/Strategies in relation to the company's business plan and monitor the progress, reporting on it quarterly.
•To monitor sales and ensure to have product knowledge and access to relevant tools. Propose annual sales and marketing budgets.
•Follows company procedures, guidelines and standards in building productivity, accuracy of work and punctual attendance.
•Update all the tour products on Websites, brochures, flyer [protected info] with Marketing Team to promote all tours to B2B, B2C clients
•Make deposit invoice and tour balance after tour Quotation, responsible to collect money if in cash
•Customers care during the tours running and post tours, cooperate with operation team to deal all the trouble or complaint ...
2.Operation work
•Reservation for hotel and create itinerary and local attraction for tour according to meet customers'/ travel agents' requirement
•Responsible for handling inbound calls in a professional and efficient manner in tours sales
•Communicate with staff for special needs for scheduled activities
•Provide general secretarial support in overall office operations, assignments, and projects
•Post information, file documents and maintain paper and computer records management/file systems
•Compile information and prepare correspondence, reports, packets, labels, envelopes, forms, and other materials related to sale products
•Coordinate reservations, contracts, and record keeping for tours and facility reservations