Account Manager

About ITC
Join ITC, a trailblazing force with offices in Shanghai, Singapore, Melbourne and Saigon. We are a hub of innovation for Fortune 500 companies and industry leaders, guiding them through the complexities of the Chinese and APAC markets.
At ITC, you'll play a pivotal role in transforming their business landscapes using cutting-edge MarTech, e-Commerce, and Omnichannel solutions. As part of our team, you'll not only witness but also contribute to significant ROI achievements and market successes. We're not just navigating the future of digital commerce; we're creating it. Be a part of our journey to redefine industry standards and elevate market experiences across Asia.
With a talented team of 60 professionals across APAC, our 2023 milestones include:
Orchestrating 30+ digital transformation workshops for global leaders like Coty, LVMH, and Unilever Prestige
Empowering 5,000+ Sales Associates across luxury brands like Moncler, Margiela, Moschino, and Christies with comprehensive omnichannel training programs and change management
Spearheading Salesforce Commerce Cloud implementations for luxury brands in China, notably with LVMH and other fashion groups
Driving eCommerce growth with bespoke website development for clients like Brandy Melville and Hublot
Scaling fast fashion to 10,000+ daily orders with optimized e-commerce solutions
Igniting sales for Hublot, Omega, and Fred via high-performing Mini Programs in China
Expanding The Hour Glass's presence across 9 APAC markets with integrated solutions.
What You Will Get Out Of This Position
As an Account Manager at ITC, you'll drive impactful digital projects for Fortune 500 clients across China and APAC. You'll manage end-to-end delivery of complex initiatives, including e-commerce and CRM/Salesforce implementations, ensuring on-time and within-budget success. You'll refine your project management skills, while leading cross-functional teams.
Gain expertise with leading technologies like Salesforce, enhancing your industry knowledge. You'll contribute directly to client success, ensuring projects meet quality standards and deliver measurable ROI. This role offers a dynamic environment for professional growth, allowing you to excel in digital project delivery and stakeholder management.
Responsibilities
Pre-sales &
Account Management
Led end-to-end client engagements-from initial discovery to pitching, negotiation, and closing deals.
Influenced key decision-makers by aligning proposed solutions with client business goals.
Developed and maintained strategic account roadmaps to drive long-term value.
Proposal Delivery &
RFP/RFQ Management
Managed RFP/RFQ processes, ensuring high-quality, compelling submissions delivered on time.
Crafted sales presentations using Keynote and PowerPoint, tailored to client pain points and opportunities.
Collaborated with cross-functional teams to align technical and business messaging in proposals.
Client &
Partner Relationship Development
Built and sustained strong relationships with clients, partners, and internal stakeholders.
Identified upsell and cross-sell opportunities within existing accounts.
Conducted market and partner research (China &
APAC) to identify new growth channels.
Evaluated partnership opportunities and led agreement negotiations aligned with business objectives.
Sales &
Revenue Management
Led sales initiatives to achieve monthly, quarterly, and annual revenue targets.
Oversaw the full lead lifecycle from MQL to SQL, optimizing conversion through structured lead scoring and qualification.
Implemented strategies to grow partner-driven revenue and address pipeline challenges.
Communication &
Stakeholder Alignment
Delivered clear, compelling communication during client-facing meetings, internal briefings, and leadership updates.
Translated complex technical topics into client-friendly narratives.
Contributed to sales enablement materials, events, and campaigns in partnership with the marketing team.
CRM &
Reporting Excellence
Ensured accurate CRM data entry for leads, contacts, and opportunities (e.g., Salesforce).
Produced weekly/monthly/quarterly sales reports with actionable insights for senior leadership.
Provided financial performance insights to support strategic decision-making.
Continuous Improvement &
Market Research
Researched and recommended new tools and digital solutions relevant to the Chinese market.
Stayed up to date with industry trends and digital transformation best practices.
Helped expand the department's service offerings through tech scouting and analysis.
Requirements
Must have
1-3 years of experience in sales & account management and pre-sales consulting within a digital transformation consultancy or relevant industry.
Excellent understanding of sales and marketing processes.
Proven track record of hitting sales goals
Proactivity, detailed orientation, strong analysis, critical thinking, and solution designing skills
Excellent English ability across all 4 skills and publics speaking
Ability to connect the dots and figure things out
Demonstrated experience and ability to deal with RFP (request for proposals) and RFQ (request for quotation)
Experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot), and MS Office (particularly MS Excel)
Advanced Keynote/PowerPoint and visualization skills
Demonstrated ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
Keen interest in technology and understand how it can be used to enable business processes
Working experience and knowledge in the related IT field are expected for this position, preferably in: Consulting
Project Management
CRM
Cloud technologies
System integration
Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
Strong negotiation and strategic decision-making skills
Strong adaptability skill
Nice to have
Knowledge of Mandarin (listening + speaking + writing) is a plus
Client engagement experience and existing knowledge about China and APAC region is highly regarded
Google Analytics certification
Use of Tableau
Digital experience systems life Salesforce, Adobe Campaigns or Dot Digital or equivalent Chinese systems Jing Digital, Convertlab, EZR
Experience with Digital transformation/Marketing automation/WeCom/Omnichannel user journeys is a plus.
Experience in luxury industry is a big plus
The package
Udemy and internal courses to upgrade yourself
Employment and insurance benefits above the market
Professional career path and frequently objectives, review
Multicultural team (10+ nationalities), non-stop parties, sharing, learning
Lovely office with modern facilities, adjustable desks and ergonomic chairs
Fun and dynamic team with great ambition, always fight for the same goal
Pantry area with snacks drinks available all the time
Other exciting team-building activities