Business Analyst (AI Platform)

We are developing a shared AI platform for the business units of a multi-industry group in Vietnam (banking, aviation, consumer finance, real estate). The platform supports building and operating AI agents for business work: attaching tools, loading internal documents, and orchestrating multiple agents that work together.
This role owns the business side of the requirement: what the business needs and why.
Responsibilities
Work with the AI Specialist to translate stakeholder requirements into a Business Requirement Document (BRD).
Act as the bridge between the AI Specialist team and Dev: facilitate meetings & track open questions.
Perform gap analysis (as-is vs. to-be) and document process flows using Business Process Model and Notation (BPMN) / Swimlane notation.
Write User Stories (US) and define Definition of Ready (DoR) for all US entering the sprint.
Coordinate with the AI Specialist and AI Dev team during solution design to make sure the business intent is preserved.
Understand the business products the platform serves (knowledgeable in banking and financial products is a plus); be able to speak the stakeholders' language.
Experience building or maintaining user-facing guidelines/manuals for a software product.
Requirements
Minimum 3-5 years as a Business Analyst, or equivalent.
Experience with banking or financial products.
Experience with web/app products.
Comfortable writing BRDs, User Stories, and acceptance criteria that a technical team can pick up without re-interpretation.
Working knowledge of BPMN / Swimlane process modelling.
Good written and spoken English.
Preferred
Prior exposure to AI/GenAI products.
What we can offer?
Attractive income in Vietnam fintech markets
20 days of annual leave
Devices provided
Work in a newly innovated office and open working space.
FinX begins to establish and bridge new fintech businesses in order to create a better tomorrow for Vietnamese people. Here is an inspired working environment where you will be able to access and experience cutting-edge technologies in industry and creativity.
Location: PV Gas Tower, 673 Nguyen Huu Tho, Phuoc Kien Ward, Nha Be District, HCMC, Vietnam