Vị trí công việc này hiện tại đã hết hạn nộp hồ sơ, bạn có thể tham khảo thêm một số công việc liên quan phía dưới
Mô tả công việc
Ensure provision of a high-quality services to all internal and external clients making enquiries and complaints by telephone (including inbound and pro-active calls).
Respond to all clients' questions and requests accurately, quickly and in a professional manner.
Keep courteous, helpful and smile voice as communicating with all clients.
Cooperate up with related departments to ensure all customer enquiries/requests to be solved completely and satisfactorily
Cooperate with relevant Departments on improving customer care services and solving complaints
Work closely with the customer services and other operations areas in a team-based environment.
Contribute to maintaining professional office environment by ensuring compliance with company policies (labor regulations, office rules, dress policies, ETC.)
Handle Outbound campaign as assigned (Welcome call, premium reminding, survey, invest call....)
Support Clients via Messenger, Facebook, Email....
Support FC via channel for MDRT/Hanwha Lead...)
Support periodic report (daily, weekly, monthly...)
Support enhance system
Handle other tasks as assigned.
Yêu cầu
Good clerical work experience.
Good customer services experience
Demonstrate accuracy and thoroughness. Work in an organized manner.
Effective communication skills: writing, speaking and listening.
Working independently & with high pressure
Ability to contribute to a productive work environment: positive, team-oriented, customer-oriented.
Quyền lợi
Competitive salary (100% salary during probation).
Bonus: 13th-month salary and the performance-based bonus of up to 30% of the total annual package.
Full social insurance, personal accidental & health care insurance, group life insurance (death and dismemberment).
Gifts for new comers and on special occasions
Modern facilities in the spacious office 15 Annual leaves
Thông tin khác
TP.HCM, 81-85, Đường Hàm Nghi, Phường Nguyễn Thái Bình, Quận 1
Thông tin chung
- Ngày hết hạn: 31/03/2025
- Thu nhập: Thoả thuận