Call Center Executive / Nhân Viên Cấp Trung Trực Tổng Đài

Ensure provision of a high-quality services to all internal and external clients making enquiries and complaints by telephone (including inbound and pro-active calls).
Respond to all clients' questions and requests accurately, quickly and in a professional manner.
Keep courteous, helpful and smile voice as communicating with all clients.
Cooperate up with related departments to ensure all customer enquiries/requests to be solved completely and satisfactorily
Cooperate with relevant Departments on improving customer care services and solving complaints
Work closely with the customer services and other operations areas in a team-based environment.
Contribute to maintaining professional office environment by ensuring compliance with company policies (labor regulations, office rules, dress policies, ETC.)
Handle Outbound campaign as assigned (Welcome call, premium reminding, survey, invest call....)
Support Clients via Messenger, Facebook, Email....
Support FC via channel for MDRT/Hanwha Lead...)
Support periodic report (daily, weekly, monthly...)
Support enhance system
Handle other tasks as assigned.