Mô tả công việc
- Participate in the development, implementation, monitoring of operation, and propose amendments/supplements to policies, systems and operational tools for Call Center service as assigned.
- Receive customer inquiries through multiple channels; provide consultation, information and guidance to support appropriate product and service selection.
- Receive customer inquiries and issues while using Bank products and services; check and resolve cases within authorized scope or forward to relevant departments, track processing progress/result and ensure timely feedback to customer.
- Identify typical issues during call handling and recommend solutions within responsibility scope, in order to implement timely corrective measures to minimize risks for the Bank.
- Regularly update banking products and services regulations to ensure customers receive the most accurate information.
- Implement marketing and customer care programs; introduce products and services and promote Bank's reputation and image through communication with customers.
- Implement customer care programs, introduce products and services via calls.
- Prepare reports related to operations of department.
- Work on duty shifts (08 hours/shift/day), including holidays and holidays, ensuring 24/7 operation.
Yêu cầu
Job requirements:
Professional knowledge & experience
Bachelor's degree upwards (College/University) in Finance, Banking, Economics, or related fields.
Basic knowledge of baking operations, banking services, and customer services.
Priority experience in customer service/ working experience in credit institutions.
Skills
Basic problem-solving and decision-making skills. Effective communication skills.
Teamwork skills and work management skills.
Clear, standard, and pleasant voice.
English proficiency: TOEIC 500 upwards or equivalent.
Conversational Chinese proficiency preferred.
Quyền lợi
Thưởng
13th month salary
Chăm sóc sức khoẻ
Health insurance and Social insurance regulated by Vietnam Labor Law
Khác
Dynamic environment
Thông tin khác
NGÀY ĐĂNG
[protected info]
CẤP BẬC
Nhân viên
NGÀNH NGHỀ
Ngân Hàng & Dịch Vụ Tài Chính > Dịch Vụ Hỗ Trợ Khách Hàng
KỸ NĂNG
Call Center, Chăm Sóc Khách Hàng
LĨNH VỰC
Ngân hàng
NGÔN NGỮ TRÌNH BÀY HỒ SƠ
Bất kỳ
SỐ NĂM KINH NGHIỆM TỐI THIỂU
1
QUỐC TỊCH
Không hiển thị
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Thông tin chung
Nơi làm việc
- 97A Nguyen Van Troi, Ward 11
Cách thức ứng tuyển
Ứng viên nộp hồ sơ trực tuyến bằng cách bấm nút Ứng tuyển bên dưới:
Hạn nộp: 01/01/2026
