Cloud Solutions Engineer (Pre-Sales & Technical Support)

1. Job Responsibilities
Collaboratewiththesalesteamincustomerengagements,includingtechnicaldiscussionsand requirement analysis, and provide solution presentations and technical consulting support.
Assist in designing and delivering technical solutions and related documentation based on customer needs, covering public cloud, private cloud, or hybrid cloud architectures.
Provide technical support and maintain communication with customers, respond to technical inquiries and usage issues, conduct initial analysis, and coordinate internal resources to drive issue resolution.
Support the sales team with necessary technical enablement and basic training to enhance internal product understanding.
Collect customer requirements and usage feedback, and provide insights to support product improvement, after-sales service optimization, and marketing strategies.
2. Qualifications
Solid understanding of cloud computing fundamentals, including compute, storage, and networking;
experience or academic background in public cloud, private cloud, or hybrid cloud is preferred.
Strong analytical and systematic troubleshooting skills, with the ability to perform initial analysis and root cause identification for common issues (e.g., compute, storage, and network layers), and support backend teams in efficient issue resolution.
Strong customer service mindset, with the ability to respond promptly to technical inquiries and user issues, demonstrating strong SLA awareness and follow-up capability.
Proficient in basic Linux operations and common commands; solid networking knowledge (e.g., TCP/IP, routing, NAT) with the ability to handle basic troubleshooting.
Ability to support pre-sales activities, including solution presentations, technical discussions, and preparation of related materials (e.g., PPTs, technical documentation).
Cloud-related certifications or relevant learning experience (e.g., public cloud, virtualization) are preferred.
Good English communication skills.