Cluster Reservations Manager

• Lead and oversee the Reservations function across the cluster, ensuring efficient and accurate reservation operations.
• Manage daily reservations activities, room availability, bookings, amendments, cancellations and special requests.
• Work closely with Revenue Management, Sales, Front Office and Distribution teams to maximize occupancy, room revenue and inventory utilization.
• Ensure accurate room inventory, rates, packages, restrictions and booking information across all relevant systems and channels.
• Monitor reservation trends, booking pace, pickup and business on the books, providing timely updates and recommendations to management.
• Ensure all reservations are handled promptly and professionally, delivering a seamless guest experience from booking to arrival.
• Manage and maintain relationships with OTAs, travel agencies, tour operators, corporate accounts and other distribution partners as required.
• Ensure compliance with IHG policies, Holiday Inn standards and reservation procedures.
• Lead, train, coach and develop the Reservations team to achieve high service and operational standards.
• Monitor reservation reports, no-shows, cancellations, overbooking and room allocation to minimize revenue leakage and operational risks.
• Support the implementation and testing of reservation systems, interfaces and processes during pre-opening.
• Play a key role in pre-opening activities, including system setup, rate loading, inventory configuration, SOP development, team training and opening readiness.