Commercial Operation Executive (Supply Chain)

Forecast & Demand Management (Key Accounts)
Receive customer forecasts via EDI/email and standardize data according to internal formats.
Update forecasts into the ERP system and monitor demand fluctuations.
Collaborate with the Demand & Supply Planning team to:
Confirm supply capability (ATP/CTP).
Adjust plans in line with actual demand.
Order Management
Create and manage Sales Orders and Purchase Orders (if required).
Validate commercial terms including lead time, Incoterms, and payment terms.
Ensure accuracy and completeness of all orders in the system.
Supply Chain Coordination
Act as the key liaison among cross-functional teams: Sales, Procurement, Logistics, and Warehouse.
Monitor the end-to-end order fulfillment process from order placement to delivery.
Ensure operational continuity, accuracy, and on-time execution.
Import - Export & Delivery Tracking
Coordinate with the Logistics team for shipment booking, customs clearance, and delivery execution.
Track and provide timely updates on order status to customers.
Ensure on-time and compliant delivery performance.
Exception Handling
Manage issues such as stock shortages, delivery delays, and plan changes.
Propose and implement solutions (e.g., split delivery, alternative products, rescheduling).
Proactively communicate and coordinate with stakeholders to minimize impact.
Documentation Control & Finance Handover
Review and ensure accuracy of documents: Invoice, Packing List, COA/MSDS (if applicable).
Ensure data consistency across delivery, invoicing, and payment processes.
Coordinate with Finance/Accounting teams for reconciliation and payment follow-up.