Customer Care and Payment Support Advocate

About the Role
At Tala, we put our customers at the center of everything we do.
As a Customer Care Advocate, you will play a vital role in supporting customers throughout their journey from inquiries and service requests to repayment assistance. You will represent Tala with empathy, professionalism, and care, ensuring every interaction helps build trust, understanding, and long-term relationships.
This role combines customer service and repayment support, helping customers resolve issues, stay financially healthy, and succeed with Tala's products.
We're looking for advocates who are passionate about delivering an exceptional customer experience, able to communicate clearly and kindly, and are motivated to make a meaningful impact with every conversation.
What You'll Do
-Provide support and resolve customer inquiries via phone, Zalo, email, and web forms.
-Engage in phone conversations with customers to understand their issues, providing guidance and consultation throughout the interaction.
-Communicate with empathy, professionalism, and positivity, ensuring customers feel respected and trust the service.
-Contribute feedback and propose solutions to enhance the overall customer experience.