The
Customer Service Executive is responsible for supporting customers throughout the OEKO-TEX® certification and testing process. This position acts as the key contact point between customers, sales teams, laboratories, and product specialists to ensure smooth project coordination, timely communication, and excellent customer experience.
Customer Support & Communication
- Handle customer inquiries related to OEKO-TEX® certification services.
- Provide guidance on application procedures, required documents, certification scope and process.
- Coordinate with internal departments to ensure projects are processed smoothly and on time.
- Follow up with customers regarding quotations, sample submission, testing status, and certification updates.
- Maintain strong relationships with customers and provide professional after-sales support.
Order & Project Coordination
- Create and process orders in the internal system accurately.
- Coordinate sample receiving, testing arrangements, and report issuance.
- Monitor project timelines and proactively follow up pending items
- Ensure all documentation and customer information are properly maintained.
Cross-functional Collaboration
- Work closely with Product Specialists, Sales Team, Laboratory Team, and Finance Team.
- Support internal communication between regional/global teams when required.
- Participate in customer seminars, training sessions, or marketing activities if needed.
• Bachelor's degree in Textile, Chemistry, Business Administration, or related fields.
• Minimum 1-2 years of experience in customer service, coordination, textile testing, or certification industry is preferred.
• Good communication skills in English and Vietnamese.
• Strong organizational and multitasking skills.
• Customer-oriented mindset with attention to detail.
• Proficiency in Microsoft Office applications.
• Experience in OEKO-TEX®, ZDHC, or sustainability-related services is an advantage.
