Customer Service & Documentation Executive

Key Responsibilities:
Customer Service
• Serve as the primary point of contact for customers regarding shipment inquiries and updates.
• Coordinate with customers, overseas agents, carriers, transport providers, and internal departments.
• Provide timely shipment status updates and resolve customer concerns professionally.
• Maintain strong customer relationships and ensure high service standards.
• Handle quotations and support sales activities when required.
• Ready to work in any department as required by management.
Documentation
• Prepare and process shipping documents, including:
o Bill of Lading (B/L)
o Air Waybill (AWB)
o Commercial Invoice
o Packing List
o Delivery Orders
o Customs-related documents
• Verify document accuracy and compliance with shipping regulations.
• Coordinate with carriers, airlines, shipping lines, and customs brokers to ensure smooth cargo movement.
• Maintain proper filing and record management of shipment documentation.