Vị trí công việc này hiện tại đã hết hạn nộp hồ sơ, bạn có thể tham khảo thêm một số công việc tương tự tại đây:
Mô tả công việc
RESPONSIBILITY
• Receive customer inquiries, requests, and complaints via phone, online chat, email, or in-person; provide accurate and timely responses.
• Coordinate with relevant departments and follow up to ensure all customer inquiries, requests, and complaints are resolved within the company's specified timeframes or as committed to customers.
• Conduct customer satisfaction surveys through online platforms, email, or face-to-face interactions as appropriate, and perform periodic written surveys to gather feedback on products and services provided by BKIM under the KTG Industrial brand.
• Build and maintain strong relationships with key stakeholders including customers, authorities, suppliers, industry representatives, and internal departments to ensure a smooth customer service process.
• Support the development of customer service policies and procedures to enhance service quality and operational efficiency.
• Ensure strict compliance with customer service protocols and company regulations.
• Continuously update knowledge of BKIM-managed KTG Industrial products and services and stay informed about any changes.
• Participate in seminars, conferences, exhibitions, and relevant training programs as assigned.
• Perform other duties as assigned by the supervisor.
• Maintain accurate records of customer interactions using CRM systems and update information in Yardi
Yêu cầu
Degree/Certificate Requirements
1 Academic level College and above
2 Major Real Estate, Business, Hotel Management or its equivalent.
3 English/ Chinese/ is plus
4 Computer Proficient in the use of office software and CRM
Other requirements (if Experience working in a corporate customer service position is any) preferred
Required Experience/Knowledge
• Have experience in CS of Business Park, industrial and office spaces will be preferred.
• Minimum 1 year experience in leasing and CS of real estate.
Requirements for qualities, personality/skills, abilities
• Team player who possesses good communication, negotiation
Skill and interpersonal skills.
• Capture work quickly, manage, organize and implement scientific and optimal work.
• Self-motivated, organized, and attentive to detail, with the ability to multitask and consistently meet deadlines
Ability
• Sensitivity, initiative and high sense of responsibility at work.
• Inspiring and positive thinking.
• Professional, flexible.
Personality/Attitude
• Honest, fair, objective and progressive.
• Good appearance, agile, making a good impression.
• Good health.
Other
• Having relationship with the government bodies is an advantage
Quyền lợi
Những phúc lợi theo chính sách chung của Công ty: - Thưởng hàng năm: Thưởng lương tháng 13; Thưởng KPIs Quý/ Thưởng hiệu quả công việc năm: căn cứ kết quả công việc của nhân viên và kết quả kinh doanh của công ty.
- BHXH, BHYT, BHTN, Công đoàn theo quy định của nhà nước. - BH sức khỏe Bảo Việt
- Ngày phép: 12 ngày/năm, 1 ngày vào tháng sinh nhật
- Đào tạo nội bộ và bên ngoài cho nhân viên
Thông tin chung
- Ngày hết hạn: 17/11/2025
- Thu nhập: Thỏa thuận
Nơi làm việc
Trần Danh Tuyên, Khu Đô Thị Vinhomes Riverside, Phúc Lợi, Long Biên, ,
- , Hà Nội
- 1.
Trần Danh Tuyên, Khu đô thị Vinhomes Riverside, Phúc Lợi, Long Biên, Hà Nội, Việt Nam
