Customer Service Executive

Uniexport Co.,ltd

Địa điểm làm việc: Hồ Chí Minh

Hết hạn: 04/04/2023

Chi tiết công việc
Giới thiệu công ty

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Mô tả công việc

- Follow up orders and monitor customer services activities of assigned accounts
- Inform shipping schedule, laycan, sampling schedule ,..
- Follow up payments schedule (LC, demurrage charge, dispatch amount, bonus/penalty...)
- Send relevant documents to customers
- Responding to customer queries in a timely and accurate way, via phone, email or chat.
- Identify customer needs, ensure customer satisfaction and timely feedback in professional manners.
- Coordinate with other departments to follow up the customer's requirements (packing, delivery, documents, sustainability....)
- Analyze feedback from customers and report to Manager for improving services and quality.
- Coordinate with shipping agents to update bulk vessel details, loading plan, SOF, ...
- Contact shipping lines to verify information and give resolution to daily and ad-hoc cases.
- Receive claims and work with internal department to give thorough resolutions to increase customer's satisfaction.
- Enhance customer's experience.
- Support/ report directly to Manager for other tasks.

Yêu cầu

- University Degree in Economics or related fields
- At least 1 year-experience in Customer service teams in Import-export field/ Logistics/ Supply chain
- Be fluent in English.
- High problem-solving skill, analytical/ observation skills.
- Have excellent writing & reporting skill
- Good planning, time and project management skills
- Good communication and negotiation skill
- Familiar with CRM system is preferable
- Expertise in using emails and Microsoft Office 365.
- Ability to deal with multi-functional tasks and to meet deadlines in a fast-paced environment.
- Be able to work under pressure, willingness to take responsibility.
- Eager-to-learn, passionate and thriving people.
- Be able to work independently as well as teamwork.
- Honesty, humble, respect others, quickly adaptable to new technology.

Quyền lợi

Laptop, Chế độ bảo hiểm, Du Lịch, Đồng phục, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Nghỉ phép năm

Thông tin khác

Thông tin cơ bản
Địa điểm: Hồ Chí Minh
Mức lương: Cạnh tranh
Hạn nộp hồ sơ: [protected info]Chức vụ: Nhân Viên
Hình thức: Nhân viên chính thức
Kinh nghiệm: 2 - 3 Năm
Số lượng: Đang Cập Nhật
Trình độ: Đại Học

Thông tin chung

Ngày hết hạn: 04/04/2023
Thu nhập: Thỏa thuận

Giới thiệu công ty Xem trang công ty

Uniexport was found in 2005 and is one of largest manufacturers of Biomass Energy, Wood Waste and Plywood Products in Viet Nam. The head office is situated in Ho Chi Minh city center with dynamic environment and factory network strategically located in major industrial zones in Binh Duong, Dong Nai and Long An Province.

Quy mô công ty

Từ 101 - 500 nhân viên

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