Customer Service Logistics

Job Description
Position: (Customer Service) - Logistic
Location: Ho Chi Minh City, Vietnam
Reporting to: Commercial Head
Company Website: [protected info]
About Wareflex:
Wareflex is transforming logistics in Vietnam through an innovative technology platform that offers tailored solutions to businesses. With over 600 warehouses and 11,000 trucks onboard, we provide unmatched transparency, flexibility, and cost efficiency. Our mission is to reshape the logistics landscape, making it seamless, flexible and cost-effective for businesses in Vietnam.
Join us to be part of this exciting transformation. We are looking for motivated individuals to help drive our growth, deliver innovative solutions, and achieve our vision for the future of logistics in Vietnam.
Job Overview:
The Customer Service is maintaining professional and business-driven relations with service providers and clients This position will be based in Ho Chi Minh City, Vietnam.
Our ideal candidate has a strong work ethic, an enthusiastic & learning attitude, and is comfortable tackling any challenge set before him/her. We provide significant flexibility and autonomy to team members, have high expectations, and expect everyone to contribute meaningfully to our broader collective goals.
Roles and responsibilities:
Chăm sóc tốt các khách hàng như được giao phó.
Manage and maintain strong relationships with assigned customers.
Kết hợp với nội bộ & các đối tác bên ngoài kiểm tra chi phí một cách hữu hiệu.
Coordinate with internal teams and external partners to verify costs effectively.
Quản lý Báo giá / Hợp đồng & bảng chi tiết tính chi phí.
Managing Quotation / Contract & cost calculation sheet.
Hỗ trợ & tư vấn khách hàng khi có nhu cầu cũng như giải quyết vướng mắc / khiếu nại phát sinh.
Support and advise customers when needed, and handle arising issues, disputes, or claims.
Hỗ trợ các phòng ban trong công ty về các công việc liên quan đến khách hàng mình phụ trách.
Collaborate closely with relevant departments to ensure smooth execution of customer requirements and daily operations.
Nắm bắt thông tin sản lượng/dự báo tăng trưởng của những khách hàng được giao và báo cáo cho cấp trên.
Monitor customer shipment volume, business trends, and growth forecasts, then provide timely updates to management.
Thực hiện báo cáo kịp thời theo yêu cầu của người quản lý cấp trên.
Prepare operational and customer-related reports as requested by line managers.
Đảm bảo toàn bộ chứng từ được lưu trữ đầy đủ và tuân thủ đúng quy trình cũng như tiêu chuẩn dịch vụ của công ty.
Ensure accurate documentation and compliance with company procedures and service standards.
Requirements:
● 1 to 2 years of related experience
● Previous experience in the leading logistics based in Vietnam is required
● Strong written and verbal communication skills in Vietnamese and English (this is non-negotiable)
● Graduate degree in the related field
Benefits:
● Start-up culture of trust and empowerment
● Friendly work environment, with lots of learning and autonomy
● Suitable salary To apply, send your CV to [protected info] with subject: CS - [Your Name]