Customer Service Manager (Packaging, English & Chinese)

Mô tả Công việc
Our client is a foreign-invested company, now looking for an Customer Service Manager (Manufacturing, English and Chinese, $2000, ID20032):
Operations & Supply Chain
Customer Relationship & NPI: Lead early involvement in the NPI stage to ensure customer requirements are integrated into operational workflows.
Demand & Fulfillment: Monitor customer demand trends to ensure accurate forecasting and timely order fulfillment.
Inventory & Planning: Oversee outsource material planning, scheduling, and overall inventory management to optimize stock levels.
Financial Oversight: Manage supplier billing processes and ensure timely customer Accounts Receivable (AR) collection.
Leadership & Strategy
Operational Excellence: Ensure daily activities run smoothly by monitoring performance with a hands-on approach.
Risk & Issue Resolution: Proactively identify irregularities, resolve customer complaints, and implement robust preventive action plans.
Market Intelligence: Collect and analyze market data to provide actionable insights for business growth.
Collaboration: Act as a key liaison for cross-functional coordination, facilitating discussions to align team goals with organizational objectives.
Communication: Clearly articulate goals to team members and provide regular, high-level progress reports to senior leadership.