Customer Service Officer - Shopping Center
Công Ty TNHH Trung Tâm Thương Mại Và Nhà Ở Hà Nội
Địa điểm làm việc: Hà Nội
Hết hạn: 05/04/2024
- Chi tiết công việc
- Giới thiệu công ty
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Mô tả công việc
Major duties and responsibilities:
• Play a role as a link among tenants and customers and the Management Board of the Loop Shopping Center and other relevant departments.
• Handle all incoming and outgoing telephone calls in a professional manner.
• Promptly and politely respond to all feedbacks, enquiries, complaints, lost and found, delivery etc and handle them in an efficient and courteous manner.
• Maintain building administration record, update & filing systematically.
• Compile Weekly Report and other relevant record/ report as required by Head of CS.
• Record all activities during the shift, highlight and report any unusual/ outstanding issues.
• Assist the operations flowing smoothly and consistently according to SOPs.
• Ensure all equipment and facilities are maintained and well keeping at all times.
• Any further tasks necessary for the smooth operations and customer service of the building assigned by Head of CS.
Organization relationships:
• Reports to Operations Executive, Property Manager. Coordinate with all departments.
• Play a role as a link among tenants and customers and the Management Board of the Loop Shopping Center and other relevant departments.
• Handle all incoming and outgoing telephone calls in a professional manner.
• Promptly and politely respond to all feedbacks, enquiries, complaints, lost and found, delivery etc and handle them in an efficient and courteous manner.
• Maintain building administration record, update & filing systematically.
• Compile Weekly Report and other relevant record/ report as required by Head of CS.
• Record all activities during the shift, highlight and report any unusual/ outstanding issues.
• Assist the operations flowing smoothly and consistently according to SOPs.
• Ensure all equipment and facilities are maintained and well keeping at all times.
• Any further tasks necessary for the smooth operations and customer service of the building assigned by Head of CS.
Organization relationships:
• Reports to Operations Executive, Property Manager. Coordinate with all departments.
Yêu cầu
Job Requirement:
• At least 06-mont-experience working as a receptionist/ customer service in big holtel/ shopping mall/ building IS A MUST
• Age: 22 - 27
• Ability in communication in both Vietnamese and English;
• University/ College degree of English/ Hospitality/ Tourism;
• Customer service oriented, interpersonal, considerate, cooperative, well organized;
• Be a problem solver and a team player as well as be able to work independently;
• Good working experience in MS Office applications, especially Word and Excel.
Job Benefit:
• Annual salary increment, 13th month salary;
• Annual leave, holidays and company vacation;
• Full of Social Health Insurance, advanced Healthcare Insurance, Annual health check;
• Tet allowance, marriage, other benefits and other regimes as Company Policy and current laws.
• Language for Applications: English (Good at writing, reading)
• At least 06-mont-experience working as a receptionist/ customer service in big holtel/ shopping mall/ building IS A MUST
• Age: 22 - 27
• Ability in communication in both Vietnamese and English;
• University/ College degree of English/ Hospitality/ Tourism;
• Customer service oriented, interpersonal, considerate, cooperative, well organized;
• Be a problem solver and a team player as well as be able to work independently;
• Good working experience in MS Office applications, especially Word and Excel.
Job Benefit:
• Annual salary increment, 13th month salary;
• Annual leave, holidays and company vacation;
• Full of Social Health Insurance, advanced Healthcare Insurance, Annual health check;
• Tet allowance, marriage, other benefits and other regimes as Company Policy and current laws.
• Language for Applications: English (Good at writing, reading)
Quyền lợi
Lương: 9 - 10mil/month
Chế độ BHXH full lương; Chế độ BH sức khỏe - bảo lãnh viện phí; ngày nghỉ Lễ Tết
Được khám sức khỏe hàng năm; nghỉ mát theo chế độ của công ty
Chế độ BHXH full lương; Chế độ BH sức khỏe - bảo lãnh viện phí; ngày nghỉ Lễ Tết
Được khám sức khỏe hàng năm; nghỉ mát theo chế độ của công ty
Thông tin khác
Posted Date
[protected info]
Job Level
Experienced (non-manager)
Job Function
Customer Service > Customer Service
Industry
Real Estate/Rental/Leasing
Skill
Customer Service, Customer Care, Customer Experiences, Hotel Administration, Reception Management
Preferred Language
English
[protected info]
Job Level
Experienced (non-manager)
Job Function
Customer Service > Customer Service
Industry
Real Estate/Rental/Leasing
Skill
Customer Service, Customer Care, Customer Experiences, Hotel Administration, Reception Management
Preferred Language
English
Thông tin chung
- Ngày hết hạn: 05/04/2024
- Thu nhập: 350 - 400 USD
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