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Mô tả công việc
You will:
- Reviews issues and contacts customers to understand issues.
- Ensures customers stay informed as to the status/solution of their issue.
- Utilizes troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer issues.
- Resolves or escalates multiple and varied customer issues. Documents technical work and research.
- Analyzes problems and develops solutions for customer needs using log analysis and other proprietary tools.
- Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.
- Attends readiness training and non-technical training to ensure that they become proficient in support topics. Product/Process Improvement
- Provides feedback to improve products to more senior engineers or technical advisors.
- Identifies potential defects and escalates to more senior engineers to resolve.
- Provides feedback on how to improve automated tools.
- Attends case triage meetings or case discussions to collaborate and share ideas to resolve problems
Yêu cầu
OUR IDEAL CANDIDATES:
- Can onboard as soon as possible
- Good English (reading, writing, comprehension).
- Open to fresh graduates.
- Customer service mindset with a friendly and proactive attitude.
Working schedule: Rotating shifts 24/5 ([protected info], 13:00 - 22:00, 22:00 - [protected info] hours/day (including 1-hour break), 5 days/week (2 non-fixed days off - determined by the manager)
- Includes holiday and Tet shifts as assigned, allowances provided per labor law
- Any shift or schedule changes will be notified by the department head
WHY US?
- Salary at 100% during the probationary period.
- 90% contribution of the gross salary to social insurance.
- An employee who works at night (10 PM-6 AM) will be paid an additional amount of 30% of the normal salary + PVI insurance + 500,000 VND food allowance.
- Training offered
- 20 days leave (12 days of annual leave and 8 days of sick leave)
- Full working equipment will be provided.
- Annual Health Checkup for employees who have worked for at least 6 months from the date of signing the official labor contract.
- Activities: Birthday party, Employee engagement activities.
Quyền lợi
Thưởng
Competitive salary depending on experience
Chăm sóc sức khoẻ
90% contribution of the gross salary to social insurance from the company side
Annual Health Checkup
Nghỉ phép có lương
Full salary during the probationary period
12 days of annual leave
8 days of sick leave
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Thông tin khác
NGÀY ĐĂNG
27/05/2025
CẤP BẬC
Mới Tốt Nghiệp
NGÀNH NGHỀ
Dịch Vụ Khách Hàng > Dịch Vụ Khách Hàng - Call Center
KỸ NĂNG
Communication Skills, Customer Service, Technical Support, Trouble shooting, English Writing
LĨNH VỰC
Phần Mềm CNTT/Dịch vụ Phần mềm
NGÔN NGỮ TRÌNH BÀY HỒ SƠ
Tiếng Anh
SỐ NĂM KINH NGHIỆM TỐI THIỂU
Không yêu cầu
QUỐC TỊCH
Người Việt Nam
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Thông tin chung
- Ngày hết hạn: 26/06/2025
- Thu nhập: 11tr-16tr ₫/tháng
Nơi làm việc
- - Hà Nội: Floor 8, Lancaster Luminaire Building, 1152-1154 Duong Lang, Lang Thuong Ward, Dong Da District, Ha Noi, Đống Đa
We are iTechwx, established in mid-2022, with 700 employees across 4 offices in Ho Chi Minh City and Ha Noi City. iTechwx dedicates the One-Stop Digital Transformation Service to our customers. Renowned for delivering premium IT outsourcing services exclusively tailored for Microsoft clients for 4 products: Microsoft Dynamics 365, Microsoft Azure, Microsoft Windows Commercial, Microsoft Office 365.
Our culture is built on the pillars of accountability, passion, and professionalism. With these...
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