Customer Service Representative (Travel App) | English Speaking

Customer Service Representative (Travel App) | English Speaking
Concentrix Vietnam is hiring
Customer Service Representatives
for our
Travel App Project
. If you are fluent in English and enjoy helping customers, this is a great opportunity to build your career in a global working environment.
Work Location
QTSC Building 01, No.14 Street, Tan Chanh Hiep Ward, District 12, Ho Chi Minh City
Job Responsibilities
Support customers via phone, email, chat, and messaging channels.
Assist with travel-related inquiries, booking modifications, cancellations, and complaints.
Provide accurate information using company tools and processes.
Escalate urgent cases and unusual situations when necessary.
Ensure excellent customer service and a positive customer experience.
Continuously update product and service knowledge.
Income & Benefits
Average Income:
10,000,000 - 12,000,000 VND/month
Base Salary: 7,500,000 VND/month
Meal Allowance: 500,000 VND/month
Complexity Allowance: 1,000,000 VND/month (for Phone Line after probation)
Monthly KPI Bonus: 900,000 - 1,200,000 VND/month
Night Shift Allowance: 30% of base salary
100% salary during 2-month probation
Requirements
High School Diploma or higher
Good English communication skills (Speaking, Listening, Reading, and Writing)
Able to work fully in English
Customer-oriented mindset and willingness to work in rotating shifts
Working Schedule
5 working days/week (2 rotational days off)
Rotating 24/7 shifts arranged by Team Leader
Day Shifts
[protected info]
[protected info]
12:00 - 21:00
13:00 - 22:00
Night Shifts
19:00 - [protected info] - [protected info] - [protected info] - 07:00
Additional Benefits
Social, Health, and Unemployment Insurance as regulated by law
24/7 Accident Insurance
14 Annual Leave Days
13th Month Salary
Annual Health Check-up
Professional and dynamic working environment
Career growth opportunities