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Mô tả công việc
Responsibilities
1. Manage large amounts of incoming messages.
2. Follow up with clients or customers to check that they're still satisfied with any purchases.
3. Letting customers know about additional products or services.
4. Ensure customer satisfaction and provide professional customer support.
5. Build sustainable relationships and trust with customers through open and interactive communication.
6. Know our products inside and out so that you can answer questions.
7. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure the resolution.
8. Keeping records of customer interactions, comments, complaints, and file documents.
9. Communicating and coordinating with colleagues as necessary.
10. Providing feedback on the efficiency of the customer service process.
11. Prefer to work 10 p.m. to 6 a.m.
Yêu cầu
Qualifications
1. Fluency in English
2. Bachelor's degree
3. Experience working with customer support, CRM systems and practices.
4. Excellent verbal communication
5. Ability to multi-task, prioritize, and manage time effectively
6. Analytical and problem-solving skills
7. Confident with phone inquiries in English
8. Attention to detail and excellent quality
9. Personable and attentive
10. Creativity and Versatility
Quyền lợi
13th payment
12 days full paid leave
Award for employee of the year
Thông tin khác
Ngày Đăng Tuyển
21/07/2023
Cấp Bậc
Mới Tốt Nghiệp
Ngành Nghề
Hành chánh/Thư ký, Dịch vụ khách hàng, Internet/Online Media
Lĩnh vực
Thương mại điện tử
Kỹ Năng
Customer Service, Customer Care, CRM, Call Center
Ngôn Ngữ Trình Bày Hồ Sơ
Tiếng Anh
Thông tin chung
- Ngày hết hạn: 20/08/2023
- Thu nhập: $500 - $750
