Mô tả công việc
The Airfreight Customer Service Staff is responsible for being a bridge between existing customers for daily communication, overseas agent, and operation team. Additionally, they account for interacting with customers to provide and process information in response to inquiries, concerns, and requests about products and services and have a spirit of sales support.
- Receive and review booking requests from customers, including terms, delivery order (DO), and related documents.
- Accurately input booking information (customer name, Incoterm, quantity, dimensions, gross weight, shipping date, selling rate, special instructions,...) into the Daily app.
- Issue booking confirmations to customers in a timely manner.
- Coordinate closely with relevant parties to ensure smooth shipment handling, while maintaining a professional attitude and positive working behavior to contribute to a supportive workplace.
- Communicate with overseas agents regarding schedule approvals, gateways, and related matters.
- Manage rate approvals, RFQs, and bidding processes. Verify approvals with overseas agents and clarify any unclear information with Sales or Pricing.
- Handle daily tasks and resolve irregular cases. In case of complaints or additional charges, promptly inform Sales and work together on solutions.
- Collect and maintain records of customer interactions and transactions, and share relevant information with Sales to support
business development.
- Prepare regular reports on Customer Service activities, including service quality.
- Ensure all shipments are handled smoothly with timely feedback and constructive communication to customers and related parties.
- Maintain a strong focus on customer excellence and demonstrate high motivation in achieving customer satisfaction.
Yêu cầu
► Education and experience:
- Bachelor or higher education degree in a relevant field.
- Advanced training or certifications with demonstrated experience or expertise in the forwarding and logistics industry processes and practices.
- Experience in using systems for bookings, documentation, shipping document insurance, and intranet.
- Hands-on experience in executing all aspects of operational procedures efficiently.
- Knowledge of KWE's products and services is a plus.
► Required skills and abilities:
- Good at MS Office (Word, Excel, PowerPoint).
- Intermediate English proficiency. Another language (Japanese, Chinese, Korean, etc.) is a plus.
- Ability to work well under pressure and manage multiple tasks simultaneously.
- Excellent verbal and written communication skills, with an emphasis on active listening.
- High attention to detail, accuracy, and the ability to proofread and edit work.
- Customer-focused with a strong customer service orientation.
- Flexibility and adaptability to change.
- Proactive and self-starter with initiative and problem-solving skills.
► Working Conditions and Benefits:
- Working Place: TTC Building, No. 19, Duy Tan Street, Cau Giay Dist, Hanoi City
- Working time: Monday to Friday, from 8:00 AM to 5:35 PM
- Annual Leave: 12 days/year (after probation time)
- Net salary: Negotiable (13 months a year plus Tet bonus & Annual performance bonus)
- Annual Salary Increase: once per year
- Performance Assessment: twice per year (fixed in April and October)
- Insurance: 24 hours' Accident Insurance, 100% Social Insurance, Health Care Insurance
- WFH Policy: work from home up to 2 days per week after 6 months of employment
- Others: International working environment with many opportunities for learning and development, training courses, company trip, etc.
Quyền lợi
Thưởng
Lương tháng 13 + Bonus
Chăm sóc sức khoẻ
Gói bảo hiểm chăm sóc sức khỏe toàn diện Bảo Việt, Bảo hiểm tai nạn 24/7
Khác
Môi trường làm việc quốc tế chuyên nghiệp với nhiều cơ hội học hỏi và phát triển
Thông tin khác
NGÀY ĐĂNG
[protected info]
CẤP BẬC
Nhân viên
NGÀNH NGHỀ
Hậu Cần/Xuất Nhập Khẩu/Kho Bãi > Vận Tải/Giao Nhận Hàng Hóa
KỸ NĂNG
Communication Skills, Customer Service Collaboration, English, Forwarder Coordination, Problem-solving
LĨNH VỰC
Hậu cần/Giao nhận
NGÔN NGỮ TRÌNH BÀY HỒ SƠ
Tiếng Anh
SỐ NĂM KINH NGHIỆM TỐI THIỂU
1
QUỐC TỊCH
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Thông tin chung
Nơi làm việc
- TTC Building, No. 19, Duy Tan Street, Cau Giay Dist, Hanoi City
Cách thức ứng tuyển
Ứng viên nộp hồ sơ trực tuyến bằng cách bấm nút Ứng tuyển bên dưới:
Hạn nộp: 09/05/2026
