To deal with internal & external customers in order to provide a high-quality service and satisfy customer's needs which meet all Customer Service (CS) KPIs.

To give comments/ideas on daily works to direct supervisor for process/procedure updte/improvement

Key Roles & Responsibilities

Respond to customer's complaints/queries/requests receiving via all communication channels (both hotline and non-hotline channels), quick identify and have proper solution to meet their requirement(s).
Providing a polite, professional and accurate response in accordance with agreed service standards.
Promptly and accurately complete all related administration activities (random check, system testing), in accordance with relevant service standards and to the customer's satisfaction.
When customer requirement(s) are more appropriately, CS then dealing with relevant departments and refer them to an appropriate solution for customer.
Keep up-to-date on new or enhanced products/services in order to maintain a high-quality service with accurate information providing to customer.
Handle customer's insurance policy circumstances.
Participate and contribute to team meetings and quality workshops.
Other tasks which are assigned by CS Team Head or Team leader

Job Requirements

(Please specify minimum qualifications of the person who can work for the position effectively)

Qualification

University graduated. Economics,Finance or Banking is preferable

2. Work Experience

Over 2 years' experience in Call Center, hotline or Customer Service is preferable

3. Knowledge

Vietnamese & English - intermediate
Understanding about SVFC's products & Retail banking and consumer finance
Customer service oriented
Having basic experience in deadling with customers via hotline/non-hotline channels, complaint handling
Be used to working in Call center, customer service/customer care is an advantage

4. Skills

Familiar with CRM system
Has a sweet voice, good telephone skills and good communication and interpersonal skills
Be able to work on phone with customers in most of working time
Be able to handle customer's phone calls, and key in main point of customer's requirements into system at the same time
Complaint handling
Basic computer literature (Work, Excel)
Customer centricity
Time management
Has a sweet & warm voice
Positive thinking/working attitude
Careful and patient

Thông tin chung

Ngày hết hạn: 05/03/2024
Thu nhập: Thỏa thuận

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Shinhan Việt Nam

Công ty Tài chính Shinhan Việt Nam (Shinhan Finance), trực thuộc Tổng Công ty Shinhan Card (Hàn Quốc), là Công ty Tài chính tiêu dùng 100% vốn nước ngoài (Trước đây là Công ty Tài chính Prudential Việt Nam (Prudential Finance)), chính thức hoạt động dưới Thương hiệu Shinhan Finance từ năm 2019. Với sự kết hợp vững chắc giữa nền tảng công nghệ và các sản phẩm tài chính vượt trội của Shinhan Card cùng di sản hơn 10 năm kinh nghiệm phát triển thị trường cho vay tiêu dùng của Prudential Finance, Công ty Tài chính Shinhan Việt Nam cam kết nỗ lực để trở thành Công ty tài chính hỗ trợ khách hàng tốt nhất Việt Nam.

Quy mô công ty

Từ 101 - 500 nhân viên

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