CUSTOMER SERVICE STAFF

Mô tả Công việc
Key Responsibilities
- Serve as "Ambassadors" - creating and maintaining goodwill for the hospital, while stationed at the front desk in the reception area.
- Answer and triage phone calls, emails, messages from clients.
- Troubleshoot issues over phone calls, chat and handle customer complaints.
- Make calls, follow up and update on lists of customers.
- Schedule appointments and other patient visits in the appointment book, including re-check appointments, surgeries, and drop offs.
- Call clients to confirm appointments, remind of missed appointments and laboratory results as well as callbacks for procedures performed.
- Relay appropriate information to/from clients to doctors and/or management.
- Quickly understand client needs and initiate the process of meeting those needs.
- Help new clients completely fill out the registration form. Inform new clients about services, etc. that we offer.
- Maintain proper documentation in the electronic medical record.
- Prepare deposit slips and/or cash balancing worksheet for the daily bank deposit as directed by the Hospital/Office Manager.
- Present and explain fee estimates for treatment/surgery to clients.
- Process payment transactions.