Customer Service Staff

JOB DESCRIPTION:
MAIN PURPOSE OF THE ROLE
Individual contributor that works under limited supervision.
Applies subject matter knowledge.
Requires capacity to understand specific needs or requirements to apply skills/knowledge.
MAIN RESPONSIBILITIES
Receives telephone calls which are predominantly routine, but may require deviation from standard screens, scripts and procedures.
Uses computerized system to gather information and confirm sales prompted by incoming calls.
No selling responsibilities are involved with this activity.
Typically transfers calls to appropriate person as necessary.
May answer inquiries, resolve problems, and promote products/services.
Requires general knowledge of company, products, and/or services.
QUALIFICATIONS
Education
Education Level Major/Field of Study or Equivalent
Technical Diploma (± 12 years)
The base pay for this position is
N/AIn specific locations, the pay range may vary from the range posted.
JOB FAMILY:
Customer Service
DIVISION:
ANI International Nutrition
LOCATION:
Vietnam > Ho Chi Minh City > Flemington Tower
ADDITIONAL LOCATIONS:
WORK SHIFT:
Standard
TRAVEL:
Not specified
MEDICAL SURVEILLANCE:
Not Applicable
SIGNIFICANT WORK ACTIVITIES:
Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)