Customer Service Supervisor/Giám Sát Dịch Vụ Khách Hàng, Thu Nhập Từ 15-20 Triệu

- Monitoring shipping documents and customer service related tasks for Ocean and Air Import/Export
shipments.
- Contacting to shipping lines/ airlines/co-loaders/consolidators to solve any problem incurred.
- Communicating & co-ordinating with oversea agents to handle nominated shipments both sending and
getting nomination.
- Enhancing strong relationship with oversea agents, pushing for more nomination from them, passing
sales leads from agents to sales team, exchanging sales lead with agents if any.
- Placing booking, getting SI (shipping instruction) from customers, making bill of ladings, all documents
related to the shipment.
- Coordinating with operation staff to take care of b/l & document pick-up.
- Follow-up with customer about stuffing plan and solve problem if any.
- Proactively and effectively solve customers' complaints.
- Following up a shipment from booking stage until delivered at destination, proactively preventing any
problem which can ben foreseen.
- Reporting to Manager if any problem related to Ocean and Air Outbound/inbound shipments.
- Maintain close interaction & connection with each customer. Exploit and deliver information to Sales,
support the sales department in extra business generation and customer satisfaction rates