Mô tả công việc
Mô tả Công việc
1. Team Leadership & People Development
Manage team 5-7 members
Ensure team members are working efficiently and accurately.
Conduct regular performance reviews and provide feedback to team members.
Develop and implement training programs for new and existing staff.
2. Customer Service Management
Manage day-to-day activities of the Customer Service team to ensure timely and accurate handling of shipments (import/export - Air & Sea Freight).
Oversee booking creation and slot reservation upon receiving confirmation from Customer/ Agents
Monitor shipment progress and proactively update customers on status or changes such as PO number, ship date, weight, free time, pricing, and etc.
Handle escalated customer complaints and provide effective solutions to maintain high satisfaction levels.
Ensure compliance with SOPs, KPIs, and service quality standards for all accounts
Monitor shipment information to system in time and ensure accurate data entry for subsequent departments.
Serve as main point of contact for key customers and strategic accounts.
3. Quality Improvement and Others
Identify service gaps and propose improvements to workflows, system integrations
Implement KPIs, monitor performance metrics, and prepare periodic reports for management.
Collaborate and support other departments to ensure smooth operations
Prepare weekly/monthly performance reports with insights and recommendations
Yêu cầu
Yêu Cầu Công Việc
Bachelor Degree in Economics, Import/ Export, Logistics, or related fields.
For Supervisor postion, at least 4 years experience CS in US/CAN trade lane, have experience in manage team
Fluency in English (oral and written)., can communication in Chinese is advantage
Self-motivated, dedicated and hard working.
Good sense of customer service and team work.
Sense of urgency, able to prioritize.
Ability to deal with high pressure situation.
Quyền lợi
Chế độ bảo hiểm
Du Lịch
Chế độ thưởng
Chăm sóc sức khỏe
Đào tạo
Tăng lương
Thông tin chung
- Thu nhập: 22 Tr - 26 Tr VND
Nơi làm việc
- Tòa nhà Ree Tower, Đoàn Văn Bơ, phường 12, Quận 4, Thành phố Hồ Chí Minh
Cách thức ứng tuyển
Ứng viên nộp hồ sơ trực tuyến bằng cách bấm nút Ứng tuyển bên dưới:
Hạn nộp: 26/06/2026
Honour Lane Shipping (HLS) was established since 1997, Now HLS extends to 38 owned offices, with more than 1000 staffs. With freight volume exceeding 400,000 TEUS, we has diversified our service portfolio and coverage, from 1 KG courier delivery to a plant relocation project, we streamline the freight solutions for customers. Our performance-driven mentality makes us to take extra steps on services for our customers, our track record and market reputation proven HLS as an industry leader.
HLS...
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