Customer Service - Travel App

Scope of Work:
Liaising between guests and partners to resolve light complexity issues via inbound/outbound calls, email, chat, and messaging.
Handling topics such as additional travel advice, modifications, cancellations, and complaints.
Providing accurate, valid, and complete information using the right tools and processes.
Ensuring a high level of customer service and a positive guest experience.
🔹 Income & Benefits:
Average Income: 10,000,000 - 12,000,000 VND/month (Gross).
Base Salary: 7,500,000 VND/month.
Meal allowance: 500,000 VND/month.
Night shift allowance: 30% base salary.
Monthly KPI incentive: 900,000 - 1,200,000 VND/month.
100% salary in 2-month probation time.
Full insurance regimes (SI, HI, UI) according to Labor Law + 24/7 Accident Insurance.
14 days of leave/year, 13th Monthly Salary, Annual Health Checkup.
🔹 Work Schedule & Location:
Schedule: 5 days/week
Day shifts: 7:00-16:00 | 9:00-18:00 | 12:00-21:00 | 13:00-22:00.
Night shifts: 19:00-4:00 | 20:00-5:00 | 21:00-6:00 | 22:00-7:00.
Location: QTSC Building 01, No. 14 Street, Tan Chanh Hiep Ward, District 12, Ho Chi Minh City.
🔹 Requirements:
Graduated from High school or equivalent academic level.
Fluency in English (Speaking, listening, writing, and reading) - working 100% English.