Mô tả công việc
Job Purpose
Ensure accurate and timely shipment of handling and communication to deliver a positive customer experience.
Job responsibilities
• Handle daily inquiries from customers related to import/export shipments, booking, and
documentation requirements
• Coordinate closely with Sales, Operations, and carriers to ensure timely cargo delivery
• Follow up shipment status and update customers promptly
• Resolve customer issues or complaints professionally to maintain high satisfaction
• Maintain and develop strong relationships with existing customers
• Support Sales team with operational information and customer requests when needed
• Input and update shipment data into the internal system accurately and on time
• Perform other tasks assigned by Customer Service Leader/Manager
• Report to: Customer Service Leader / Customer Service Manager/ General
Sales Manager.
Yêu cầu
• At least 1 years' experience in customer service/ logistics
• Good knowledge of Incoterms, shipping documents, and freight forwarding process.
• Proficiency in English (spoken & written); Chinese or Korean is an advantage.
• Strong communication, carefulness, problem-solving, and teamwork skills.
• Customer-oriented mindset with attention to detail.
• Ability to work under pressure with tight deadlines.
Benefit
• Competitive salary based on experience and performance.
• Full insurance coverage as per Labor Law, private health insurance.
• 13th month salary and performance bonuses, Tet (Lunar New Year) bonus.
• Annual leave and company benefits: birthday celebrations, wedding gifts, sick leave,
etc.
• Opportunities for career advancement and transfer to overseas branches.
• Professional and dynamic work environment
Quyền lợi
Thưởng
13th month salary and performance bonuses, Tet (Lunar New Year) bonus.
Chăm sóc sức khoẻ
Full insurance coverage as per Labor Law, private health insurance.
Nghỉ phép có lương
Annual leave and company benefits: birthday celebrations, wedding gifts, sick leave, etc.
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Thông tin khác
NGÀY ĐĂNG
[protected info]
CẤP BẬC
Nhân viên
NGÀNH NGHỀ
Dịch Vụ Khách Hàng > Dịch Vụ Khách Hàng
KỸ NĂNG
Customer Service, Shipping Documents, Communication, Chăm Sóc Khách Hàng, Customer Focus
LĨNH VỰC
Hậu cần/Giao nhận
NGÔN NGỮ TRÌNH BÀY HỒ SƠ
Bất kỳ
SỐ NĂM KINH NGHIỆM TỐI THIỂU
1
QUỐC TỊCH
Không hiển thị
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Thông tin chung
Nơi làm việc
- 6th flr.,196 Hoang Dieu Str., Khanh Hoi Ward, Ho Chi Minh City
- 9th flr., 4 Lang Ha Str., Giang Vo Ward, Ha Noi
Cách thức ứng tuyển
Ứng viên nộp hồ sơ trực tuyến bằng cách bấm nút Ứng tuyển bên dưới:
Hạn nộp: 06/08/2026
