Customer Success Executive

1. CUSTOMER SERVICE:

● Be the Company's main point of contact for all appointed customers

● Manage customer contracts: Initiate, deal and renew contracts with customers following the guidelines of the company to support the business development

● Monitor the progress of order completion/service provision with the customer, to ensure the highest level of customer satisfaction.

● Work closely with Operation Teams to deliver the best customer experience : orders, follow up, customer feedback

● Respond promptly to customer inquiries and complaints, provide suitable and reasonable solutions following the company's guidelines in a timely manner

● Work with accounting department to follow up customer payments and monitor customer debts

● Report all necessary customer information and feedbacks to the Account Manager

● Prepare and complete all the reports required on business activities, customer service situation and arising problems, if any

2. SALES:

● Be a force of proposal to develop the Account revenue: Analyze the business of the customers and propose relevant offers to satisfy their needs while increasing monthly TO: New listings/upsale

● maintain a strong relationship with the customers through regular meeting visits, to make sure that the customer is always aware of the new products/new prices/promotions and activities

● Following opportunities: Propose the company's products & services to potential customers to achieve business goals

● Keep up-to-date on current market changes and trends to identify improvements or recommend new products

3. Kaizen:

● Be a creative force: Do not hesitate to propose initiatives or new ideas to improve the working process aiming at company's development

● Be flexible and adaptable: Always be ready to try new ideas, to embrace the change for further development

● Collaborate with team members to achieve better results