Customer Support ERP Software - Preferring Fresh Grad - Up to 13M - ASAP

About us:
Founded in 1990, Synergix Technologies is a leading ERP provider headquartered in Singapore and supported by regional teams in Vietnam and the Philippines. We work closely with clients and partners to deliver fully integrated ERP solutions across diverse industries.
Our mission, "Effective ERP by Innovation and Care" reflects the shared goal that drives our team of over 150 professionals.
As a subsidiary of Miroku Jyoho Service Co., Ltd. (MJS), a publicly listed ERP and accounting solutions provider in Japan, Synergix is accelerating growth, deepening innovation, and expanding its presence across Singapore and Southeast Asia.
In the midst of an exciting phase of expansion, Synergix is welcoming passionate individuals to grow with us. We believe in empowering our people through mentorship, collaboration, and continuous development so they can reach their highest potential. Discover your next career chapter with Synergix where Innovation meets Care.
Quantity: 01 people
Job description:
Provide timely and effective support to clients using the ERP software via email/phone
Collaborate with relevant parties (Dev, SA/BA, AM, ...) if needed to troubleshoot and resolve technical and functional issues related to the ERP modules
Accurately record, track, and update support cases in the internal case management system in a timely manner
Proactively escalate complex bugs and unresolved issues to higher level to handle customer's issues promptly
Other internal support if required
Requirements:
Preferably graduated from FTU, NEU, DAV, ULIS, HANU, TMU, AOF, BAV
Strong proficiency in both written and spoken English
Excellent communication and interpersonal skills.
Analytical and problem-solving mindset with attention to detail.
Good customer service mindset
Fresh graduates or final-year students awaiting graduation are encouraged to apply
Benefits:
Gross salary: 9M - 13M
Monthly salary 13 14
To be paid insurance according to the provisions of labor law (social insurance, health insurance, unemployment insurance)
Increase salary 2 times/ year,
Conducive working environment
To celebrate birthday, participate in teambuilding activities, annual travel.
Good learning opportunities
Holidays and New Year holidays as prescribed by law. Company holidays, including: (14 days off, 10 days off sick, 01 Christmas day,..)
There are fruits every Thursday and free cake, tea, coffee, ...
Working time: Monday to Friday, 8:00 AM to 17:00 PM
Address: 25th floor, C Tower, Central Point, 219 Trung Kinh, Yen Hoa, Ha Noi