Customer support Intern

We are looking for a Customer support Intern who is eager to learn and gain hands-on experience in a fast-growing AI biotech startup. This role is ideal for final-year students or fresh graduates with 3-5 months of relevant
RESPONSIBILITIES
Inquiry Handling & User Communication: Promptly respond to user inquiries, questions, and issues through various communication channels (Email, Chat, Social Media, etc.) to maintain excellent response speed.
Webinar Attendee Follow-Up: Engage with webinar attendees post-event, gather their input, distribute follow-up materials, and nurture leads to boost user adoption.
Onboarding Support & User Experience: Guide new users through the onboarding process, providing necessary documentation and troubleshooting basic issues to ensure a smooth first-time experience.
CRM & User Database Maintenance: Keep the CRM system updated with precise user details, interactions, and statuses to ensure data integrity.
Feedback Collection & Documentation: Actively collect user feedback, identify common pain points, and document them systematically to help the team improve our services.
Cross-Functional Coordination: Collaborate closely with internal teams to escalate user feedback and resolve issues effectively, directly contributing to user experience optimization.
QUALIFICATIONS
Must have:
3-5 months of relevant experience in Customer services and related fields.
Available to work full-time (Monday - Friday, 9:00 AM - 5:00 PM).
Good English communication skills (written and verbal).
Strong attention to detail and organizational skills.
Familiar with Google Workspace (Docs, Sheets, Drive) and design tools like Canva.
Responsible, proactive, and willing to learn in a startup environment.
BENEFITS
We provide a dynamic, fast-paced, and collaborative environment where problem-solving and agility are at the heart of what we do. Along with a competitive salary, we foster a culture that values ambition, confidence, and humility, consistently pushing the boundaries of innovation. If you're excited about working in a young, talented tech company and want to explore the world of AI and pharmaceuticals, we encourage you to apply.
Internship allowance: 4,000,000 - 5,000,000 VND/month. Lunch provided
Workplace: 45-47 Tran Xuan Soan, Hai Ba Trung, Hanoi
Working days: Monday - Friday (9:00 AM - 5:00 PM)
HOW TO APPLY
If you think we're a good match, send your CV to:
Email: [protected info]
‍Subject: [Nanyang Biologics] Customer support intern_Your name.‍
We'll get in touch to let you know what the next steps are.
Contact [protected info] for more information.