Customer Support Part-time

Mô tả công việc:
(Mức lương: 3 - 5 triệu VNĐ)
Have a comprehensive understanding of the products or services offered by the organization.
Address customer inquiries, process requests for order adjustments, and meticulously record issues or concerns for subsequent email communication.
Collaborate with team members and various departments to update customers on order status and address any issues related to order placement and shipping.
Follow up on invalid orders, providing customers with updates on order status, addressing missing information, and resolving issues related to stocking and delivery.
Adhere to communication procedures, guidelines, and policies.
Ensure timely resolution of customer queries through effective follow-up.
Working time:
Work according to the assigned shift.
Work at the office during the training period (approximately 1 month).
Current working hours: 8:00 PM - 12:00 AM.
Chức vụ: Nhân Viên/Chuyên Viên
Hình thức làm việc: Bán thời gian, Remote
Quyền lợi được hưởng:
Salary: VND 3,000,000-5,000,000/month.
Dynamic and friendly working environment that encourages continuous learning, personal growth, and professional development.
"Work Hard, Play Hard" culture with team-building and employee engagement activities, including company gatherings, lunch breaks, monthly birthday celebrations, annual company trips, and celebrations on special occasions such as Lunar New Year (Tet), International Women's Day (March 8), International Children's Day (June 1), Mid-Autumn Festival, and more.
Exclusive employee benefits and special offers available only to company employees.
Opportunity to work with and gain exposure to premium fashion brands, gaining valuable industry experience and insights.
Long-term career development opportunities within the company, providing an environment where employees can maximize their potential, build their capabilities, and grow their careers.
Yêu cầu bằng cấp (tối thiểu): Cao Đẳng
Yêu cầu công việc:
Good written English for customer communication and email support.
Good communication and problem-solving skills.
Detail-oriented and able to accurately handle customer and order information.
Responsible, proactive, and able to work well independently and with the team.
Able to work the assigned shift: 8:00 PM - 12:00 AM.
Willing to work at the office during the training period (approximately 1 month).
Previous experience in Customer Service or E-commerce is an advantage but not required.
Yêu cầu giới tính: Nam/Nữ
Ngành nghề: Bán Hàng Cá Nhân - B2C,Dịch Vụ Khách Hàng
Cao Đẳng
Không yêu cầu