Customer Support RepresentativesCông Ty Cổ Phần Phần Mền Cyber
Nơi làm việc: Hà Nội
Ngành nghề: Tư vấn/ Chăm sóc khách hàng, Hành chính - Văn phòng, Marketing - PR, Giao Dịch Khách Hàng, Bộ Phận Hỗ trợ, Dịch vụ
Lương: Đến 20 triệu VNĐ
Hình thức: Toàn thời gian
Ngày đăng: 28/06/2024
Hạn nộp: 14/07/2024
Mô tả công việc
Answering questions about features, documenting any technical issues, and passing them on to the product team.
Creating support tickets for the team.
Clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Maintaining a positive, empathetic, and professional attitude toward customers always.
Responding promptly to customer inquiries.
Communicating with customers through various channels such as phone, email, social media, or ticket system.
Collecting customer information and analyzing customer needs to get insights into current/ future products or services.
Ensure customer satisfaction and provide professional customer support.
Build and maintain strong, long-lasting client relationships.
Develop trusted advisor relationships with key customers.
Creating support tickets for the team.
Clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Maintaining a positive, empathetic, and professional attitude toward customers always.
Responding promptly to customer inquiries.
Communicating with customers through various channels such as phone, email, social media, or ticket system.
Collecting customer information and analyzing customer needs to get insights into current/ future products or services.
Ensure customer satisfaction and provide professional customer support.
Build and maintain strong, long-lasting client relationships.
Develop trusted advisor relationships with key customers.
Yêu cầu công việc
At least6 months experience.
Good English for Writing, Reading, Listening, and Speaking (IELTS, TOEIC level equivalent to5.5 or higher).
Proficient typist and easily adapt to new software applications.
Great attention to detail and accuracy.
Self-motivated individual who enjoys winning as a team.
Optimistic, enthusiastic, and people-centric focus.
Great problem-solving skills and ability to collaborate.
Prefer to have experience Customer support in tech Company.
Good English for Writing, Reading, Listening, and Speaking (IELTS, TOEIC level equivalent to5.5 or higher).
Proficient typist and easily adapt to new software applications.
Great attention to detail and accuracy.
Self-motivated individual who enjoys winning as a team.
Optimistic, enthusiastic, and people-centric focus.
Great problem-solving skills and ability to collaborate.
Prefer to have experience Customer support in tech Company.
Quyền lợi được hưởng
You will get:
Salary according to ability (Salary up to 10 Net + Review bonus, income up to 15 mil).
13 months salary, Holiday bonus, Tet bonus.
Bao Viet Heath Insurance.
Participate in internal training programs to the improve capacity at the company.
Recommended courses to improve self-knowledge, the company has financial support.
The young working environment is suitable for those who love technology, like challenges at work, always learning and developing themselves and especially many opportunities for advancement.
Working from Monday - Friday, 8 AM- 5 PM; no OT.
Besides:
Review salary 2 times a year.
Holiday travel, Teambuilding 3-4 times/year.
Participating in Social Insurance following the provisions of the Law.
Annual health check.
12 -15 days full paid leave/year.
Salary according to ability (Salary up to 10 Net + Review bonus, income up to 15 mil).
13 months salary, Holiday bonus, Tet bonus.
Bao Viet Heath Insurance.
Participate in internal training programs to the improve capacity at the company.
Recommended courses to improve self-knowledge, the company has financial support.
The young working environment is suitable for those who love technology, like challenges at work, always learning and developing themselves and especially many opportunities for advancement.
Working from Monday - Friday, 8 AM- 5 PM; no OT.
Besides:
Review salary 2 times a year.
Holiday travel, Teambuilding 3-4 times/year.
Participating in Social Insurance following the provisions of the Law.
Annual health check.
12 -15 days full paid leave/year.
Nộp hồ sơ liên hệ
Công Ty Cổ Phần Phần Mền Cyber
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Số 3, Ngõ 175/55 Lạc Long Quân, Phường Nghĩa Đô, Quận Cầu Giấy, Thành phố Hà Nội, Việt Nam
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Vị trí Customer Support Representatives do công ty Công Ty Cổ Phần Phần Mền Cyber tuyển dụng tại Hà Nội, Joboko tự động tổng hợp mức lương Đến 20 triệu VNĐ, tìm thêm việc làm về Customer Support Representatives hoặc công ty Công Ty Cổ Phần Phần Mền Cyber ở các link phía trên
Giới thiệu công ty
Công Ty Cổ Phần Phần Mền Cyber việc làm
Số 3, Ngõ 175/55 Lạc Long Quân, Phường Nghĩa Đô, Quận Cầu Giấy, Thành phố Hà Nội, Việt Nam