Customer Support Tiếng Indonesia (12-15mil)

Công ty TNHH ELSA VIỆT NAM

Địa điểm làm việc: Hồ Chí Minh

Hết hạn: 18/08/2024

Chi tiết công việc
Giới thiệu công ty

Vị trí công việc này hiện tại đã hết hạn nộp hồ sơ, bạn có thể tham khảo thêm một số công việc liên quan phía dưới

Mô tả công việc

Respond to global customer's inquiries via phone, email, or chat and ensure that all their problems have been resolved timely with a satisfactory resolution
Research and identify solutions/answers, provide prompt and accurate feedback to customers
Coordinate with relevant departments such as Engineering, Products, Finance, Marketing, etc. to assist customer's inquiries promptly
Collect user feedback, propose initiatives for continuous improvement of the agent support process, and provide valuable insights for product development
Review current FAQs and update them regularly (monthly, quarterly)
Review and produce an updated manual guide
Other tasks assigned by the Head of the Department

Yêu cầu công việc

1 to 2 years experience in a similar position in startup companies or fast-moving environments.
Fluent in Bahasa Indonesia
Proficient in Vietnamese(Native speaker preferred)
English communication skills are required(B1)
Call center experience(preferred)
Proficient in using common computer/technology applications
Have a flexible, resilient, and positive can-do attitude, have initiative, and be proactive in problem-solving beyond the call of duty
Demonstrate an appropriate urgency for contact response time in the face of a variable workflow.
An "A-team" player who can deliver high-quality outcomes both independently or in a team
Tech-savvy, proficient in common computer/technology applications
Experience in using Freshdesk, Salesforce, and CRM systems(preferred)
Graphic design and video production experience(preferred)

Quyền lợi được hưởng

Competitive compensation
Working time: Mon-Fri (9am - 6pm)
12 days Annual leave, 1 Birthday leave, 1 Christmas leave
Premium health insurance and annual health check-up to keep you in top shape
Full social insurance
Free ELSA Premium courses to polish your language skills
Sponsorship for online or external courses - learn and grow on us!
Annual company trips and monthly happy hours - work hard, play hard!

Thông tin chung

Ngày hết hạn: 18/08/2024
Thu nhập: 13 triệu - 15 triệu VND

Giới thiệu công ty Xem trang công ty

Công ty ELSA là một nhân tố tiềm năng trong cộng đồng khởi nghiệp, được thành lập tại San Francisco với văn phòng kỹ thuật tại Lisbon. Tầm nhìn của chúng tôi là giúp mọi người sử dụng ngoại ngữ với đủ sự tự tin, từ đó có được cuộc sống tốt đẹp hơn và nắm bắt nhiều cơ hội nghề nghiệp.

ELSA (English Language Speech Assistant) is a startup founded in 2015 by Stanford alum Ms. Vu Van, and Dr. Xavier Anguera, a veteran in speech recognition and AI. ELSA's app, which is called ELSA Speak, listens to the way language learners pronounce words, sentences or conversations to pinpoint exact errors and provide real-time, accurate feedback on their pronunciation mistakes with specific suggestions on how to improve. The company built its own proprietary speech technology using deep learning and A.I. to detect people's pronunciation mistakes with 95%+ accuracy. Based in San Francisco, ELSA has raised $27 million in capital and is backed by leading VCs in Silicon Valley, Southeast Asia and Japan. ELSA Speak is available for iOS and Android and is used by more than 22 million users in over 101 countries. The company has offices in Portugal, Vietnam, India, Indonesia and Japan. ELSA has been recognized as Top 5 Best Artificial Intelligence Apps (by Research Sniper); and Top 4 Companies Using AI To Transform The World (by Forbes).

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