[Da Nang] Customer Services Agent (CSA)

Candidates must have, as minimum requirements, a degree from a reputable university, good command in reading, writing and speaking English and Vietnamese, and basic arithmetic skills. Candidates should be presentable, service-oriented and a team-player. Having good interpersonal skills, enjoying daily interactions with people, and always being prepared to go the extra mile for passengers are important too. They also need to be comfortable with the pressure of turning around flights on time, and handling customer feedback.
Candidates are expected to be proficient in computer skills and office productivity software such as Microsoft Outlook, Word and Excel. This position will work on shift hours, and activation outside the shift may be required in exceptional circumstances.
This is an entry level position suitable for fresh graduates looking for a position in the operations and customer service industry. Recent graduates with 1-3 years of work experience in a customer services or operations role are also welcome to apply. Successful candidates will be provided with relevant training and supervision.
BENEFITS
Successful candidates can enjoy remuneration with benefits package including profit sharing bonuses and free travel (including applicable dependents) to any Singapore Airlines destinations once a year. Health and work accident insurance is provided in addition to the mandatory insurances of Vietnam Laws & Regulations.
Successful candidates will also have the opportunity to participate in trainings conducted in Singapore, with expenses covered by the company.
APPLICATION
Interested candidates who meet the above requirements may submit their application via this website. We are looking for candidates who can start work as early as possible.
Applications will close on 30Jun2026. Please include the following in your application:
1. Enter in Application Subject (if prompted): "Application for SQ Customer Services Agent Position - [your name]"
2. Cover Letter (Compulsory)
3. Curriculum Vitae (Compulsory)
4. Recent Picture of Yourself
5. Expected Salary
6. Date of Birth
7. Earliest Start Date
Thank you for your interest. We regret that only shortlisted candidates will be informed. If you do not hear from us in 4 weeks, please assume that we do not have an appropriate opportunity at this point. However, we will keep your application in consideration for any appropriate openings in the future.