A. Customer Service Management
*Operations Management:
- Develop delivery plans and schedules for hospitals and partners.
- Assign tasks and supervise delivery staff.
- Ensure the collection of soiled linen and delivery of clean linen strictly adhere to procedures and schedules.
*Process Control:
- Supervise the counting, sorting, and processing of laundry items at delivery points.
- Monitor and resolve issues promptly, including shortages, missing items, or damage.
- Inspect packaging quality, transport conditions, and linen status prior to delivery.
*Staff and Asset Management:
- Manage transport carts, vehicles, and supporting tools at hospital sites.
- Train and onboard new employees on delivery protocols.
- Propose additional manpower and working supplies as needed.
B. Delivery Management
* Feedback & Query Resolution:
- Receive feedback and inquiries from hospitals/partners regarding laundry service quality.
- Analyze root causes and collaborate with relevant departments to provide solutions.
- Report and propose process improvements to enhance customer satisfaction.
- Manage contracts and agreed service level terms:
- Monitor the execution progress of service contract terms.
- Ensure the quality and volume of services provided meet commitments.
- Coordinate with departments to accommodate ad-hoc requests from hospitals.
* Build and maintain customer relationships:
- Maintain good relationships with linen store managers and relevant hospital departments.
- Conduct regular and ad-hoc meetings to discuss service quality.
- Collect and analyze customer feedback to drive service improvements.
- Internal management and reporting:
- Prepare periodic reports on customer service operations and propose improvement solutions.
- Coordinate with delivery, production departments, and the board of directors to resolve arising issues.
- Organize training and guidance for
customer service staff on communication and conflict resolution skills.
1. Gender: Male
2. Education: Bachelor's Degree required
3. Language Skills: Capable of communicating in Japanese or English.
4. Experience: Minimum 3-5 years of experience in logistics or customer service, with at least 2 years in a management position.
5. Preferred Qualifications:
- Experience working at Japanese Corporations/Companies or foreign enterprises.
- Experience in industrial laundry or hospital services is preferred.
Hard Skills:
- Team management and operational planning.
- Proficient in Microsoft Office (Excel, Word, PowerPoint) and logistics/CRM software.
- Problem-solving and customer complaint handling skills.
- Basic understanding of service contract management, transport management, and warehousing.
Soft Skills:
- Strong leadership, communication, and negotiation skills.
- Strong organizational skills, with the ability to work both independently and in teams.
- Service-oriented mindset, patience, and high attention to detail.
Certifications & Languages:
- Business English or Japanese capability. Please submit your CV in English or Japanese with a portrait photo attached.
- Certifications in logistics management or customer service are a plus.
Benefits:
1. Salary: Salary competitive and open to negotiation based on experience and capability.
2. Bonus: 13th-month salary, birthday bonus, public holiday bonuses, and performance-based bonuses according to company policy;
3. Insurance & Health Care: Full participation in Social Insurance, Health Insurance, Unemployment Insurance, and annual health check-ups as prescribed by law.
Thưởng
Thưởng: Tùy thuộc vào hiệu quả hoạt động của công ty.
Thưởng tháng 13.
Chăm sóc sức khoẻ
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