digital tech support Executive
Công Ty Cổ Phần Công Nghệ Nos - NOS TechnologyĐịa điểm làm việc: Hồ Chí Minh
Hết hạn: 15/05/2024
- Chi tiết công việc
- Giới thiệu công ty
Mức lương: 15 - 20 triệu
Loại hình: Toàn thời gian
Chức vụ: Nhân viên
Kinh nghiệm: 2 năm
Mô tả công việc
Execute the Digital (Website and omnichannel Platform) management, publishing, updating, and localizing web content and supporting various content management systems (CMS):
- Create landing pages/forms/minigames/banners... and manage digital products based on client requests.
- Be a master of the Digital Platform in Sales Order Process Management, UX/UI Management, and User Management...
- Monitor and build maintenance tools for the Digital Platform to operate stably
User Support: Provide timely and effective support to end-users via various channels (phone, email, chat, or in-person) to resolve technical issues related to the digital platform operations, including UX/UI; Sales Order processes ...
Training and Guidance: Assist users in understanding and utilizing digital tools and systems by providing training and clear instructions.
Collaboration: Collaborate with cross-functional teams, the IT departments, and the Agency to resolve complex technical issues and improve the digital user experience.
Feedback and Improvement: Collect user feedback on digital platforms and report common issues to the IT team for process improvement.
Other related tasks by the Line Manager
- Create landing pages/forms/minigames/banners... and manage digital products based on client requests.
- Be a master of the Digital Platform in Sales Order Process Management, UX/UI Management, and User Management...
- Monitor and build maintenance tools for the Digital Platform to operate stably
User Support: Provide timely and effective support to end-users via various channels (phone, email, chat, or in-person) to resolve technical issues related to the digital platform operations, including UX/UI; Sales Order processes ...
Training and Guidance: Assist users in understanding and utilizing digital tools and systems by providing training and clear instructions.
Collaboration: Collaborate with cross-functional teams, the IT departments, and the Agency to resolve complex technical issues and improve the digital user experience.
Feedback and Improvement: Collect user feedback on digital platforms and report common issues to the IT team for process improvement.
Other related tasks by the Line Manager
Yêu cầu công việc
A bachelor's degree in computer science, information technology, or a related field is preferre
2+ years of experience in Digital Platform (Website and omnichannel) Management, working closely with business functions.
Proven experience in providing technical support or help desk services.
Tech savvy, eager to learn, set up, and configure systems and platforms.
Having knowledge about and/or experience in various CMS and CRM platforms is preferred
Experience in coding, basic HTML, and CSS is a plus
Experience in retail is highly desirable but optional.
A team player and an independent worker
Strong strategic thinking with agility and a growth mindset.
Ability to communicate with non-technical/ technical peers.
2+ years of experience in Digital Platform (Website and omnichannel) Management, working closely with business functions.
Proven experience in providing technical support or help desk services.
Tech savvy, eager to learn, set up, and configure systems and platforms.
Having knowledge about and/or experience in various CMS and CRM platforms is preferred
Experience in coding, basic HTML, and CSS is a plus
Experience in retail is highly desirable but optional.
A team player and an independent worker
Strong strategic thinking with agility and a growth mindset.
Ability to communicate with non-technical/ technical peers.
Quyền lợi được hưởng
Health care and dental insurance.
Phone and gas allowance.
Good discounts at Highlands Shops and Pho24 shops, with additional ALDO product promotions.
Prime location in Sala.
Sponsored events (Women's Day, Men's Day, Halloween party, Christmas party, Year-end party, and more).
Mon - Fri (8:30 - 17:30)
Phone and gas allowance.
Good discounts at Highlands Shops and Pho24 shops, with additional ALDO product promotions.
Prime location in Sala.
Sponsored events (Women's Day, Men's Day, Halloween party, Christmas party, Year-end party, and more).
Mon - Fri (8:30 - 17:30)
Thông tin khác
Cấp bậc
Nhân viên
Kinh nghiệm
2 năm
Số lượng tuyển
2 người
Hình thức làm việc
Toàn thời gian
Giới tính
Không yêu cầu
Nhân viên
Kinh nghiệm
2 năm
Số lượng tuyển
2 người
Hình thức làm việc
Toàn thời gian
Giới tính
Không yêu cầu
Nộp hồ sơ liên hệ
Công Ty Cổ Phần Công Nghệ Nos - NOS Technology
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