QA Manager

Purpose:
- To implement & maintain the QMS/EMS system to ensure that all CEIVN's products meet customer's expectation.
Interactions:
- Communicate and update company's monthly KPIs for QMS, EMS & Management meetings.
- Initiate, follow-up and take final decision on any outstanding customer complaints with the respective CEIVN project team of process, QA, test, production, maintenance and other relevant team members including CEI PTD Process & Test.
- Prepare monthly report and send to the General Manager. Report comprises of Customer complaints & returns, PCBA scrap report, Outgoing QA performance etc.
- Conduct and follow-up Quality/Environment system audits with the CEIVN internal auditors from relevant departments.
Functions:
- To promote and uphold QAD's mission
- To ensure effective implementation and maintenance of company's Quality/Environment systems.
- To coordinate management review of the company's Quality & Environment system on a regular basis
- As a Management Representative to maintain and enforce ISO14001, ISO9001+13485 & AS9100 Systems
- To initiate, recommend or provide solution to product quality problems through designated channels
- Manage the changes and maintain all documents related to the Quality/Environment management systems
- Setup system to supervise & evaluate manpower in-charge for upgrowing QAD's mission.
Results/Output:
- To followup & maintain company's Quality/Environment documents;
- To coordinate internal and external quality audits for the company;
- To ensure timely completion of corrective actions of deficiencies found during audit and verifying its effectiveness;
- To liaise with major customers on quality requirements;
- To lead and develop a team of QA personnel in respect of their quality control functions in the company
- To initiate action to prevent the occurrence of product/environment nonconformity;
- Verify the implementation of countermeasure;
- Control further processing, delivery of non-conformed product until the deficiency has been corrected.
Authority:
- Being authorized to take any corrective action promptly affecting to quality/environemnt performance.
- Allow to remind & issue warning letter to QA staffs when he/she violates company rules or not fullfill responsibility which caused errors to product & other processes on the line.
- Allow to suggest for process improvement & manpower headcount (reduce or increase), according to trend of NG ratio or [protected info]
- QMR/EMR is also authorized by organization freedom to resolve matter pertaining to Quality systems.