Executive - Customer Service - China Desk

Mô tả Công việc
Support sales team in CS role to take care the customers for the after sales services
Coordinate with other departments to ensure the business operation is under good run as well as meet the customers need and requirements
Handle tenants IRC/ERC, working with consultants and authority to obtain licenses correctly and timely.
Instruct tenants on procedures to obtain licenses including environmental, FF, and Fit-out licenses after tenant move-in; as well as renovation process to align with BW guidelines, IP guidelines and authorities regulations.
Support tenants to work with external agencies and internal teams to handle concerns, complaints; maintain relationships with tenants during the lease term in a professional manner.
Manage inbound calls/emails/fax or in person from customers interested in renting a factory with BWID
Respond to customer inquiries and concerns, resolve complains, emergencies and problems and provide factory renting service to customers
Maintain communication with sales team to address day-to-day needs and special requests
Manage and maintain all site office facilities
Monitor the office management such as stationery, food and beverage, postage, meeting rooms at site
Manage and claim site office budget and payment through company accounting system
Other tasks assigned by the direct manager from time to time