- Provide on-site customer support to ensure successful installation and operation of customer's metrology and inspection systems in the semiconductor industry. Also to perform trouble shooting and repair of metrology and inspection tools. This candidate will handle service issues related to various products, working directly with customers and local representatives. The candidate will ensure full support of customer service needs and maintain service excellence.
- Provide on-site field service support at customer facilities worldwide to address tool installation, emergency repair, warranty and service contract work
- Coordinate rapid response on service-related issues to both internal and external customers
- Prepare service reports in a timely manner to document issues and ensure effective resolution
- Prepare and conduct service-related training for internal and external customers
- Test production and diagnostics system software
- Work with internal and external resources to generate product documentation including service manuals, technical support bulletins and field service procedures
- Report system design issues to improve tool performance
- Produce Engineering Change Orders
- The job involves up to 75% domestic and international travel
- Performs other duties as assigned.
- Bachelor's degree or Associate degree in a technical field like mechanical or
electrical engineering
- Prefer minimum 3 years of field service experience on equipment related support in semiconductor or related industry. Direct fab experience is a plus.
- Required Language: English
- Robot teaching or fab automation is preferred.
- Demonstrated good customer interaction record with strong presentation and communication skills
- Must have strong hands-on mechanical and electrical skills and demonstrated ability to trouble shoot failure in equipment and sub-systems.
- Knowledge of optical metrology
- Strong hand-on skillset on optical system alignment, fine tuning and trouble shooting
- Must be self-motivated, a team player, and capable of multi-tasking
- Must be customer focused, proactive, organized, and a logical thinker
