Game Attendant - Nhân viên hỗ trợ khách hàng (ngành e-gaming)

Position Summary: The Game Attendant is responsible for ensuring the smooth operation of gaming machines and providing excellent guest service on the gaming floor. This role involves monitoring gaming activities, assisting guests with the operation of gaming machines, resolving minor technical issues, and ensuring compliance with gaming regulations. The Game Attendant plays a key role in creating a welcoming environment for guests and supporting overall gaming operations.
Key Responsibilities:
Assist guests with the operation of gaming machines, ensuring they understand how to play and feel comfortable.
Monitor the gaming floor and ensure that all machines are functioning properly; report any technical issues to the technical team or Supervisor.
Provide information on current promotions, gaming rules, and loyalty programs.
Respond promptly to guest inquiries and resolve minor technical or service issues with gaming machines.
Ensure compliance with gaming regulations and company policies at all times.
Help manage payouts for gaming machine wins and ensure accurate record-keeping.
Maintain a clean, organized, and welcoming gaming floor, ensuring all areas are tidy and safe.
Report any suspicious behavior or activities to the Supervisor or security team.
Assist in monitoring guest behavior to ensure responsible gaming practices are being followed.
Support gaming promotions, tournaments, and special events by helping set up and assist guests during these activities.
Perform basic maintenance and troubleshooting for gaming machines as needed.
Ensure proper documentation and record-keeping of guest interactions, machine payouts, and any issues that occur during shifts.
Requirement:
High school diploma or equivalent; additional training in hospitality or gaming is an advantage.
1+ year of experience in a customer service role, preferably in the gaming or hospitality industry.
Strong communication skills with the ability to interact with guests in a friendly and professional manner.
Basic understanding of gaming machines, operations, and regulations.
Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
Flexibility to work shifts, including nights, weekends, and holidays, as required by gaming operations.
Basic troubleshooting skills for handling minor technical issues with gaming machines.
Benefits:
Competitive salary and comprehensive benefits
Duty meals at hotel's canteen (2 meals per shift)
Tips and foreign language allowances (English/Korean/Chinese/Japanese)
Night shift allowance and overtime allowance
Bonuses/gifts on public holidays
13th-month salary and performance-based bonuses
6-7 days off per month, 1 day off on your birthday, and other paid leave in accordance with the Labor Code
Full participation in Social Insurance, Health Insurance, and other employee benefits as prescribed by the Labor Code
24/7 accident insurance and health insurance
Periodic health check-ups and annual team-building activities
Professional uniforms, including laundry and pressing services
Opportunities to attend advanced professional training courses and enhanced foreign language classes
Professional, young, and dynamic working environment with many opportunities for promotion and internal transfers
Job Type: Full-time
Pay: From 12,000,000₫ per hour
Expected hours: 44.0 per week
Work Location: In person