global Customer Support intern

Công ty TNHH ELSA VIỆT NAM

Địa điểm làm việc: Hồ Chí Minh

Hết hạn: 22/06/2024

Chi tiết công việc
Giới thiệu công ty

Mức lương: Thỏa thuận

Loại hình: Thực tập

Chức vụ: Nhân viên

Mô tả công việc

Respond to customer queries in a timely and accurate way, via email, chat, and phone
Identify customer needs and help customers use specific features
Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
Update our internal databases with information about technical issues and useful discussions with customers
Share feature requests and effective workarounds with team members
Follow up with customers to ensure their technical issues are resolved
Gather customer feedback and share it with our Product, Sales, and Marketing teams
Ensure the customers are well supported and happy with our service.
Assist finance team to track revenue for Influencing channel
Assist Finance to review and work on disputes
Assist trainer to create a user guide
Assist finance to send monthly invoices and check payment status from clients
Other ad-hoc tasks as assigned by the head of the department

Yêu cầu công việc

Experienced in a similar position in startup companies or fast-moving environments (preferred)
Proficient in using common computer/technology applications
Have a flexible, resilient, and positive can-do attitude, have initiative, and be proactive in problem-solving beyond the call of duty
Demonstrate an appropriate sense of urgency for contact response time in the face of the variable workflow.
Demonstrates effective communication, composure, and professional attitude
Meticulous, excellent organizational skills, with an ability to prioritize important projects and handle high pressure
Good command of English

Quyền lợi được hưởng

Monthly allowance
ELSA Premium Account during internship
Flexible working hours
Company Happy Hour and internal activities
Working and training with seniors
Experience the true startup spirit of a fast-growing and well funded Silicon Valley startup
Opportunities to grow professionally and play a critical role to shape the next stage of our company's growth
Opportunity to create an impact on the lives of 1.5 billion language learners around the world

Nộp hồ sơ liên hệ

Công ty TNHH ELSA VIỆT NAM

Giới thiệu công ty Xem trang công ty

Công ty ELSA là một nhân tố tiềm năng trong cộng đồng khởi nghiệp, được thành lập tại San Francisco với văn phòng kỹ thuật tại Lisbon. Tầm nhìn của chúng tôi là giúp mọi người sử dụng ngoại ngữ với đủ sự tự tin, từ đó có được cuộc sống tốt đẹp hơn và nắm bắt nhiều cơ hội nghề nghiệp.

ELSA (English Language Speech Assistant) is a startup founded in 2015 by Stanford alum Ms. Vu Van, and Dr. Xavier Anguera, a veteran in speech recognition and AI. ELSA's app, which is called ELSA Speak, listens to the way language learners pronounce words, sentences or conversations to pinpoint exact errors and provide real-time, accurate feedback on their pronunciation mistakes with specific suggestions on how to improve. The company built its own proprietary speech technology using deep learning and A.I. to detect people's pronunciation mistakes with 95%+ accuracy. Based in San Francisco, ELSA has raised $27 million in capital and is backed by leading VCs in Silicon Valley, Southeast Asia and Japan. ELSA Speak is available for iOS and Android and is used by more than 22 million users in over 101 countries. The company has offices in Portugal, Vietnam, India, Indonesia and Japan. ELSA has been recognized as Top 5 Best Artificial Intelligence Apps (by Research Sniper); and Top 4 Companies Using AI To Transform The World (by Forbes).

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