Mô tả công việc
The Global Key Account Staff is responsible for providing customer service for Global Key Account (in KWE Global, CA Tier and CAC Tier), being the main point of contact for existing customers and suppliers, and coordinating with the regional/global team and country operation teams. This position will also interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services. The goal ensure customer satisfaction and build lasting relationships with Global Key Account.
► Customer Service for Global Key Account:
• Respond to inquiries and handle requests from CA/CAC/RA tier accounts customer + its Vendors (Booking Request, Spot Rate offer Request, Information Requests are mainly categorized)
• To send 'Booking Confirmation' and monitor the cargo shipments to meet Service Level Agreements (SLA) as per each Account's Requirements.
• Ensure accuracy and timeliness of internal billing submissions.
• Provide regular reports to regional teams, customers, and management for internal/external purposes
• Keep and build relationships with customers + its vendors in Vietnam making for better Operation providing and good service level.
► Operation Monitoring:
• To follow a Standard Operating Procedure (SOP) for each transportation mode and/or service.
• Monitor operations teams/departments and update shipment movement and/or booking status.
• Input a daily shipping plan for the booking and operations teams to follow.
• Do regularly Customer Satisfaction Survey as per KWE Vietnam's format.
• Conduct regular customer's satisfaction surveys and report results.
► Other:
• Verify customers and maintain customer databases.
• Build relationships with customers through visits.
• Keep customers informed about market trends and regulations.
• Attend meetings, conferences, and workshops hosted by clients or headquarters.
• Perform other tasks as assigned by the superiors.
• Regularly monitor emails and respond promptly to messages with the necessary information within 24 hours of receiving the initial inquiry.
• Report to direct superiors as requested.
Yêu cầu
► Education and experience:
• Bachelor's degree or higher in a relevant field.
• Advanced training or certifications with demonstrated knowledge of forwarding and logistics industry processes and practices.
• At least 2 years of experience in the forwarding/logistics industry, preferably in positions such as Customer Service or Documentation.
• Preferably with experience in handling key accounts.
• Hands-on experience in executing operational procedures efficiently.
► Required skills and abilities:
• Good at MS Office (Word, Excel, PowerPoint).
• Intermediate English proficiency. Another language (Japanese, Chinese, Korean, etc.) is a benefit point.
• Ability to work well under pressure and manage multiple tasks simultaneously.
• Excellent verbal and written communication skills, with an emphasis on active listening.
• High attention to detail, accuracy, and the ability to proofread and edit work.
• Customer-focused with a strong customer service orientation.
• Flexibility and adaptability to change.
• Proactive and self-starter with initiative and problem-solving skills.
Working Conditions and Benefits:
• Working Place: TTC Building, No. 19, Duy Tan Street, Cau Giay Dist, Hanoi City
• Working time: Monday to Friday, from 8:00 AM to 5:35 PM
• Annual Leave: 12 days/year (after probation time)
• Net salary: Negotiable (13 months a year plus Tet bonus & Annual performance bonus)
• Annual Salary Increase: once per year
• Performance Assessment: twice per year (fixed in April and October)
• Insurance: 24 hours' Accident Insurance, 100% Social Insurance, Health Care Insurance
• WFH Policy: work from home up to 2 days per week after 6 months of employment
• Others: International working environment with many opportunities for learning and development, training courses, company trip, etc.
Quyền lợi
Thưởng
Lương tháng 13 + Bonus
Chăm sóc sức khoẻ
Gói bảo hiểm chăm sóc sức khỏe toàn diện Bảo Việt, Bảo hiểm tai nạn 24/7
Khác
Môi trường làm việc quốc tế chuyên nghiệp với nhiều cơ hội học hỏi và phát triển
Thông tin khác
NGÀY ĐĂNG
20/05/2026
CẤP BẬC
Nhân viên
NGÀNH NGHỀ
Dịch Vụ Khách Hàng > Dịch Vụ Khách Hàng
KỸ NĂNG
Customer Account Management, Forwarding Operation, Key Account Management, Logistics Operations, Logistics Operations, Logistics Operations
LĨNH VỰC
Hậu cần/Giao nhận
NGÔN NGỮ TRÌNH BÀY HỒ SƠ
Bất kỳ
SỐ NĂM KINH NGHIỆM TỐI THIỂU
2
QUỐC TỊCH
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Thông tin chung
Nơi làm việc
- TTC Building, No. 19, Duy Tan Street, Cau Giay Dist, Hanoi City
Cách thức ứng tuyển
Ứng viên nộp hồ sơ trực tuyến bằng cách bấm nút Ứng tuyển bên dưới:
Hạn nộp: 20/06/2026
Kintetsu World Express, Inc. (KWE Corporation) was established in January 1970 in Japan. We supply the service of Freight Forwarding (air, sea, and others), Customs Brokerage, Logistics, and any business related to all of the above. With 16,390 global employees, our Long-Term Vision aims at the business expansion in the global market and improved corporate value and aspires to solidify the company as "A Global Brand Born in Japan" in order to evolve and become the "Global Top 10...
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Từ 101 - 500 nhân viên
