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Mô tả công việc
• Execute established processes and audit measures to support and meet customers' requirements at agreed level.
• Execute and adhere to customers service requirements from LPs/FAPs to Bookings, Cargo movement, Data Transmission, Invoicing.
• Problem Resolution - ensure issues are tackled immediately and escalate to Customer Service Team Lead / Supervisor when there is potential cost impact.
• Streamline processes to achieve cost savings and ensure profitability
• Ensure periodic variances explanations for KPI performance measurement are provided in timely and accurate manner.
• Periodic review of costs and revenue, and ensure APLL continues to make money in all service provided.
• Continuously identify service gaps, make recommendations and implement solutions to enhance greater customers' satisfaction.
• Continuously intensify relationship with vendors and customers in order to maintain and protect company business.
• Support and develop Vendor Logistics Program with the aim of deepening business relationship and securing new businesses.
• Liaise with other functional/departmental supervisors/ managers so as to understand all necessary aspects and needs of operational development from end to end, and to ensure they are fully informed of customer services objectives, purposes and achievements.
• Support Team Lead / Supervisor in onboarding customer service representatives by providing training, knowledge and skills sharing to assist customer service representatives to be qualified to handle customers' logistics requirements
Yêu cầu
• University Degree, preferably majoring in Economic, Foreign Trade, Supply Chain / Logistics or related majors.
• Minimum 3 years working experience in the logistics environment and track record in Customer Services and/or Account management.
• Knowledge and experience in OMS (Order management), foreign trade, logistics management, warehousing and distribution and other supply chain-related services.
• Advanced Excel skills are essential.
• Strong spoken and written communication skills in both Vietnamese and English.
• Customer oriented with the ability to establish strong relationships and interact effectively with customers at various levels and various characteristic.
• Ability to effectively & efficiently adopt/adapt information technology and logistics solutions as an enabler to supply-chain processes.
• Good analytical problem solving
• Team player with the ability to work independently under pressure and within deadlines.
• Knowledge of Vietnam Landscapes is an advantage.
Quyền lợi
Chăm sóc sức khoẻ
Extra insurance for yourself
Nghỉ phép có lương
13.5 days of annual leave
Đào tạo
Varied kinds of training, from functional technical - soft skills; Career Opportunities
Thông tin khác
NGÀY ĐĂNG
22/01/2025
CẤP BẬC
Nhân viên
NGÀNH NGHỀ
Hậu Cần/Xuất Nhập Khẩu/Kho Bãi > Vận Tải/Giao Nhận Hàng Hóa
KỸ NĂNG
Air/Sea Shipments Handling, Freight Forwarder, Logistics Knowledge, Logistics Knowledge, Ocean Freight Experience, Order Management System
LĨNH VỰC
Hậu cần/Giao nhận
NGÔN NGỮ TRÌNH BÀY HỒ SƠ
Tiếng Anh
SỐ NĂM KINH NGHIỆM TỐI THIỂU
3
QUỐC TỊCH
Người Việt Nam
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Thông tin chung
- Ngày hết hạn: 22/02/2025
- Thu nhập: Thương lượng
